Additional user guidance
Most documents are available in PDF and DOC (WORD97) format. For space and transmission reasons the DOC files have been compressed (zipped). If you do not already have Adobe Acrobat or WORD 97 or higher installed on your computer, please see the instructions below.
PDF files: In order to view documents in Portable Document Format, you will need to download the Adobe Acrobat Reader 3.0 or above (free of charge).
DOC files: In order to view documents in WORD97, you will need to download the WORD97 Viewer (free of charge).
Minimum browser requirements
Please note that during peak hours (10:00 - 17:00 C.E.T.) the download time might be slow and we therefore encourage users to try again at another time.