Additional user guidance
Most documents are available in PDF and RTF (Rich Text Format) format. For space and transmission reasons the RTF files have been compressed (zipped). If you do not already have Adobe Acrobat or MS WORD or higher installed on your computer, please see the instructions below.
files: In order to view documents in Portable Document Format, you will need to
the Adobe Acrobat Reader 3.0 or above (free of charge).
files: In order to view documents in WORD, you will need to
the WORD97 Viewer (free of charge).
Minimum browser requirements
Please note that during peak hours (10:00 - 17:00 C.E.T.) the download time might be slow and we therefore encourage users to try again at another time.