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Administrations for the Information Age

Important! Information available on the Unit 'Administrations' pages is related to activities undertaken during EU's Fifth Framework Programme (1998-2002). Follow this link to access the Sixth Framework Programme site.

Access to information and effective administrations are two vital ingredients of a robust democracy in this new century.

The Administrations Unit of the Systems and Services for the Citizen Directorate coordinates research and development projects funded by the European Commission, to help public administrations and enterprises track and respond to the growing demands of citizens in an evolving information society.

Funded projects sharing common themes in this unit are organised into co-operative clusters. These 'thematic clusters' serve as value-adding networks to support the projects and the various participants involved, be they researchers, proposers, universities, government agencies, industry or general-interest groups.

Objectives

The objectives of the unit are outlined in the Council Decision of 25 January 1999: "Decision adopting the User-friendly Information Society (IST) Programme 1998-2002," which is summarised below:

  • To develop multimedia systems and services addressing the specific needs of all types of public administrations;
  • To develop interactive IST services for citizens that are available to all;
  • To improve the effectiveness and efficiency of public administrations;
  • To support the democratic process in the information society; and
  • To support the adaptation of public administrations to the needs of Community policies.

The objectives are achieved by funding activities through calls for proposals that are published at regular intervals in the Official Journal.

Activities/Priorities

The priority research activities in the Administrations area are defined in the Council Decision and can be summarised as follows:

  • On-line applications that are easy to use, affordable, distance and language-independent;
  • One-stop service access and transaction handling for citizens and businesses;
  • Intelligent multifunctional systems;
  • Multimedia data interchange between administrations;
  • Virtual fora; and
  • Statistical systems and tools for administrations.