Description du projet Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Afficher les objectifs du projet Masquer les objectifs du projet The FedSM project aims at formalising IT Service Management (ITSM) and introducing industry-standards-based ITSM processes in Federated e-Infrastructures. In the last decade, Federated e-Infrastructures have evolved from a set of ad-hoc academic services to a European scale resource for the science and technology sector.ITSM approaches (like ITIL or ISO/IEC 20000) provide sets of processes and good practices, widely used in the commercial sector, that are used to build business and service provisioning models, structure business and management activities, and define, agree and operate services based on binding, well-understood agreements (service level agreements, SLAs) or contracts.FedSM will act in a way analogous to commercial ITSM consultancy, engaging with three 'client organisations': two National Grid Infrastructures and the European Grid Initiative, which are all part of the project consortium and committing to adopting an ITSM approach. FedSM will analyse their specific situations, provide new models for their processes and support them in assessing and implementing this new ITSM approach. To this end, FedSM will focus on (1) supporting the definition and implementation of business models, services, processes and a proto standard for Federated Infrastructure ITSM, (2) building up ITSM knowledge in the 'client organisations' through professional training and internationally recognised certification, and (3) consulting the 'client organisations' in defining their specific requirements for automated solutions and selecting adequate tools.FedSM will not be limited to supporting the involved 'client organisations' in implementing ITSM. Based on the client-specific ITSM programs and the lessons learned, a generic conceptual framework for implementing ITSM in Federated e-Infrastructures based on different business models in the areas of Grids and federated clouds will be developed. Champ scientifique social scienceseconomics and businessbusiness and managementbusiness models Programme(s) FP7-INFRASTRUCTURES - Specific Programme "Capacities": Research infrastructures Thème(s) INFRA-2012-3.3. - Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Appel à propositions FP7-INFRASTRUCTURES-2012-1-INFSO Voir d’autres projets de cet appel Régime de financement CSA - Coordination and support action Coordinateur LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN Contribution de l’UE € 295 710,00 Adresse GESCHWISTER SCHOLL PLATZ 1 80539 Muenchen Allemagne Voir sur la carte Région Bayern Oberbayern München, Kreisfreie Stadt Type d’activité Higher or Secondary Education Establishments Contact administratif Thomas Schaaf (Dr.) Liens Contacter l’organisation Opens in new window Site web Opens in new window Coût total Aucune donnée Participants (5) Trier par ordre alphabétique Trier par contribution de l’UE Tout développer Tout réduire UNIVERSITAT POLITECNICA DE CATALUNYA Espagne Contribution de l’UE € 131 634,00 Adresse CALLE JORDI GIRONA 31 08034 Barcelona Voir sur la carte Région Este Cataluña Barcelona Type d’activité Higher or Secondary Education Establishments Contact administratif Joan Serrat (Prof.) Liens Contacter l’organisation Opens in new window Site web Opens in new window Coût total Aucune donnée CSC-TIETEEN TIETOTEKNIIKAN KESKUS OY Finlande Contribution de l’UE € 102 565,00 Adresse KEILARANTA 14 02101 Espoo Voir sur la carte Région Manner-Suomi Helsinki-Uusimaa Helsinki-Uusimaa Type d’activité Other Contact administratif Kimmo Niittuaho (Mr.) Liens Contacter l’organisation Opens in new window Site web Opens in new window Coût total Aucune donnée STICHTING EGI Pays-Bas Contribution de l’UE € 133 471,00 Adresse SCIENCE PARK 140 1098 XG Amsterdam Voir sur la carte Région West-Nederland Noord-Holland Groot-Amsterdam Type d’activité Other Contact administratif Tiziana Ferrari (Dr.) Liens Contacter l’organisation Opens in new window Site web Opens in new window Coût total Aucune donnée AKADEMIA GORNICZO-HUTNICZA IM. STANISLAWA STASZICA W KRAKOWIE Pologne Contribution de l’UE € 152 475,00 Adresse AL ADAMA MICKIEWICZA 30 30-059 Krakow Voir sur la carte Région Makroregion południowy Małopolskie Miasto Kraków Type d’activité Higher or Secondary Education Establishments Contact administratif Aleksandra Paluk (Ms.) Liens Contacter l’organisation Opens in new window Site web Opens in new window Coût total Aucune donnée EMERGENCE TECH LIMITED Royaume-Uni Contribution de l’UE € 174 142,00 Adresse ST. JAMES HOUSE, 8 OVERCLIFFE DA11 0HJ GRAVESEND Voir sur la carte Type d’activité Private for-profit entities (excluding Higher or Secondary Education Establishments) Contact administratif Matti Veikko Johannes Heikkurinen (Mr.) Liens Contacter l’organisation Opens in new window Coût total Aucune donnée
