Objective The objectives of the project are as follows: - To identify general public user needs for user service interfaces in relation to Broadband taking account of the transition of ISDN services to Broadband services.- To specify a limited set of user service interface designs and their design rules.- To use prototypes with a representative sample of general public users.- To create design targets for inclusion in CFSs for progressing to ETSI standards.- To identify those service components and characteristics that have the greatest impact on service acceptability and usability.- To produce software interfaces that can be incorporated into a 'standalone' software demonstrator to be disseminated in CD format.The objectives of the research were as follows:to identify general public user needs for user service interfaces in relation to broadband communications taking account of the transition of integrated services digital network (ISDN) services to broadband services;to specify a limited set of user service interface designs and their design rules;to use prototypes with a representative sample of general public users;to create design targets for inclusion in common functional specifications (CFS) for progressing to European Telecommunications Standards Institute (ETSI) standards;to identify those service components and characteristics that have the greatest impact on service acceptability and usability.Key issues in the research were:to look at real users of telecommunication services;to look at the transition from current services such as Videotex and ISND towards an integrated broadband communications network (IBCN), and to design user service interfaces for use across all services;to use working prototypes which allow the exploration of user interface options with members of the public.The research has resulted in the following:information has been collated on current service development across Europe;a classification of services has been selected from those available as being appropriate for use in the project;a number of services have been selected and equipment identified for further investigation in the exposure phase of the user testing;the population parameters for user testing have been identified.Technical Approach The aim of the LUSI project is to determine specifications for the design of User Service Interfaces. Many users of services are likely to be members of the general public - from a heterogeneous population with markedly different characteristics. The project investigates, in detail, a pan European sample of the general public. The LUSI approach is to identify existing and potential future problems, to prototype possible generic design solutions and to evaluate these with real users to produce guidelines. Key Issues - Consider real users of telecommunication services.- The transition from current services towards IBC- The design of user-service interfaces for use in all services.- Prototypes which allow the exploration of user interface options with members of the real public.- Concrete examples of fundamental design issues. Expected Impact LUSI addresses the needs of the general public for user service interfaces. In so doing it is expected that the problems of non-use of services can be reduced. Currently service design is led by the technology, leading to products that fail in the "market place" due to user rejection. Users reject services that do not meet their needs or are unusable. By addressing such needs in the early phase of the design cycle these problems can be overcome. The output form the LUSI project will be a set of design guidelines for user service interfaces for the general public and a software demonstrator showing good human factors interface design, in CD format. Results from the LUSI work has been included in CFSs and ETSI standards. Fields of science natural sciencescomputer and information sciencessoftwareengineering and technologyelectrical engineering, electronic engineering, information engineeringinformation engineeringtelecommunicationssocial sciencespsychologyergonomics Programme(s) FP3-RACE 2 - Specific research and technological development programme (EEC) in the field of communication technologies, 1990-1994 Topic(s) Data not available Call for proposal Data not available Funding Scheme Data not available Coordinator Loughborough University of Technology EU contribution No data Address The Elms Elm Grove LE11 1RG Loughborough United Kingdom See on map Total cost No data Participants (4) Sort alphabetically Sort by EU Contribution Expand all Collapse all Rheinische Friedrich-Wilhelms-Universität Bonn Germany EU contribution No data Address Römerstraße 164 53117 Bonn See on map Total cost No data TELEFONICA INVESTIGACION Y DESARROLLO Spain EU contribution No data Address EMILIO VARGAS 6 28043 MADRID See on map Total cost No data Telematic Services GmbH Germany EU contribution No data Address Kurfürstendamm 207-208 10179 Berlin See on map Total cost No data Télésystèmes SA France EU contribution No data Address 3-5 rue Hélène Boucher 78285 Guyancourt See on map Total cost No data
