Community Research and Development Information Service - CORDIS

Service Design for Innovation

From 2015-01-01 to 2018-12-31, ongoing project

Project details

Total cost:

EUR 2 283 926,12

EU contribution:

EUR 2 283 925,68

Coordinated in:

Portugal

Call for proposal:

H2020-MSCA-ITN-2014See other projects for this call

Funding scheme:

MSCA-ITN-ETN - European Training Networks

Objective

Deliverables

  • Workshop 1

    Workshop 1: Designing services for stakeholder participation in value co-creation.

Publications

  • Conceptualising touchpoint containers to better understand multi-actor customer experience
    Author(s): Vanessa Rodrigues and Stefan Holmlid
    Published in: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, issue June 2017, 2017. 
  • Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices
    Author(s): Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
    Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, issue June 2017, 2017. 
  • Service Ecosystem Design: Doing Institutional Work through Service Design
    Author(s): Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
    Published in: The 5th Naples Forum on Service, issue June 2017, 2017. Page(s) 1-15. 
  • Discovering Service Variations through Service Prototyping
    Author(s): Vanessa Rodrigues and Stefan Holmlid
    Published in: Design for Next 12th European Academy of Design Conference, issue 2017, 2017. 
  • Value Network Visualizations: Revealing Complexity for Contextual Service Design
    Author(s): Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
    Published in: ICServ2016 - The 4th International Conference of Serviceology, issue September 6-8, 2016, 2016. 
  • Understanding the Influence of the Co-Design Process on Well-Being
    Author(s): Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
    Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference, issue May 2016, 2016. Page(s) 390-402. 
  • Multi-service touchpoint experience: Variation at single-point of entry
    Author(s): Vanessa Rodrigues and Stefan Holmlid
    Published in: Experience Design for Multiple Customer Touchpoints, issue 2016, 2016. 
  • Reshaping Mental Models through Service Design to Foster Service Innovation
    Author(s): Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
    Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, issue June 2017, 2017. 
  • Service innovation in value co-creation: A context and an outcome
    Author(s): Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
    Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, issue June 2017, 2017. 
  • A measurement tool for value co-creation
    Author(s): Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
    Published in: The 5th Naples Forum on Service, issue June 2017, 2017. 
  • MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING
CUSTOMER VALUE

    Author(s): Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
    Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, issue June 2017, 2017. Page(s) 936. 
  • Six Priorities to Promote Service Design in Academia
    Author(s): Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe

Coordinator

UNIVERSIDADE DO PORTO
Portugal

EU contribution: EUR 491 939,28


PRACA GOMES TEIXEIRA
4099002 PORTO
Portugal
Activity type: Higher or Secondary Education Establishments

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Participants

LANCASTER UNIVERSITY
Participation ended
United Kingdom

EU contribution: EUR 0


BAILRIGG
LA1 4YW LANCASTER
United Kingdom
Activity type: Higher or Secondary Education Establishments

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KARLSTADS UNIVERSITET
Sweden

EU contribution: EUR 263 659,32


UNIVERSITETSGATAN 2
65188 KARLSTAD
Sweden
Activity type: Higher or Secondary Education Establishments

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TECHNISCHE HOCHSCHULE KOLN
Germany

EU contribution: EUR 249 216,48


GUSTAV-HEINEMANN-UFER 54
50968 KOLN
Germany
Activity type: Higher or Secondary Education Establishments

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Värmlands läns landsting
Sweden

EU contribution: EUR 263 659,32


Rosenborgsgatan 50
65182 Karlstad
Sweden
Activity type: Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)

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UNIVERSITEIT MAASTRICHT
Netherlands

EU contribution: EUR 255 374,28


Minderbroedersberg 4-6
6200 MAASTRICHT
Netherlands
Activity type: Higher or Secondary Education Establishments

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LINKOPINGS UNIVERSITET
Sweden

EU contribution: EUR 263 659,32


CAMPUS VALLA
58183 LINKOPING
Sweden
Activity type: Higher or Secondary Education Establishments

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EDP COMERCIAL-COMERCIALIZACAO DE ENERGIA SA
Portugal

EU contribution: EUR 238 356,36


Praça Marquês de Pombal 13
1250162 Lisboa
Portugal
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)

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POLITECNICO DI MILANO
Italy

EU contribution: EUR 258 061,32


PIAZZA LEONARDO DA VINCI 32
20133 MILANO
Italy
Activity type: Higher or Secondary Education Establishments

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