Community Research and Development Information Service - CORDIS

Vulnerable consumer empowerment in a smart meter world

From 2015-03-01 to 2018-02-28, ongoing project

Project details

Total cost:

EUR 791 493

EU contribution:

EUR 791 493

Coordinated in:

France

Call for proposal:

H2020-EE-2014-3-MarketUptakeSee other projects for this call

Funding scheme:

CSA - Coordination and support action

Objective

Deliverables

  • Status of households engagement in each Country

    Statistical report with no private date

  • Report on stakeholder training event in each country

    Each project partner will organise a half-day stakeholder training and steering group meeting to which representatives of the involved stakeholders and frontline staff (identified in WP2) will be invited. The aim of this training is to discuss the energy monitoring tool, its function, and how to guide vulnerable consumers in its proper use. A report summarising the main outcomes from each event, main barriers and opportunities in each country, and feedback received from the participating stakeholders will be prepared by the project partner. The WP leader will provide partners with the necessary structure and reporting template.

  • Manual for installers and/or front-line staff to use as an aid when advising vulnerable households

    All partners will develop a manual for both installers and front-line staff to use as an aid when advising vulnerable households.

  • Mid-term status of pilot activities

    Report on the pilot and tool to incentivate stakeholders engagement and exploitation of training package

  • Training packages in English, French, Italian, Spanish and Maltese

    NEA will review and update existing guidelines for smart meter installers and front-line staff. All partners will attend a workshop hosted by NEA to agree on the scope and objectives of the training to be updated for staff and installers involved in their own country. All partners will refine and translate both the installer training guidelines and the training guidelines for front-line staff into their country’s context and national language.

  • Energy consumption and review tool for vulnerable consumers

    Development of 5 energy monitoring tools for vulnerable consumers. A comprehensive review exercise of existing paper and Excel-based energy monitoring tools will be undertaken by the WP leader. This review, together with the experiences of the consortium members and the feedback received from the stakeholder seminars will lead to the adaptation of a paper-based tool to aid vulnerable consumers in the monitoring of their energy consumption, enabling them to understand their consumption and to act to reduce it. The tool will enable the users to compare their energy consumption to that of typical households of the same size. The monitoring tool will afterwards be adapted by each partner to reflect local requirements, information displayed on the smart meter, and will also take into account literacy levels of the main target group. Each partner will be responsible for the development of the tool for his/her country, with guidance provided by the WP leader.

  • Public Web Portal

    a public web portal will be developed to promote the goals and findings of the SMART-UP project. The portal will involve a dedicated public website which will include videos, blogs, forums, links to Facebook, Linked-In and Twitter. PIM will design, organise and host the web-portal. All partners will contribute to simple explanations of the evaluation goals and findings of the project.

Publications

Publications not available

Coordinator

ALPHEEIS SAS
France

EU contribution: EUR 172 812


ROUTE DES LUCIOLES 1200 ESPACE BEETHOVEN BAT 2
06560 VALBONNE
France
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)

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Participants

NATIONAL ENERGY ACTION LBG
United Kingdom

EU contribution: EUR 157 932


LEVEL 6 WEST ONE FORTH BANKS
NE1 3PA NEWCASTLE UPON TYNE
United Kingdom
Activity type: Research Organisations

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ASOCIACION ECOSERVEIS
Spain

EU contribution: EUR 130 312


CALLE CAMPRODON 3
08012 BARCELONA
Spain
Activity type: Other

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PROJECTS IN MOTION LIMITED
Malta

EU contribution: EUR 174 125


TRIQ IL MINFAH FLAT 1 BELLAVISTA APARTMENTS
NXR 2655 NAXXAR
Malta
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)

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AISFOR SRL
Italy

EU contribution: EUR 156 312


PIAZZA PIO XI 13
00165 ROMA
Italy
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)

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