Objective
Tourism accounts for approximately 5.5 per cent of GDP in the European economy, and provides direct employment for around nine million people. However, Europe's share of the global tourism market has recently been declining. Quality rather than cost is determinant of success, and the quality of service is crucial. Human resource development in the tourism industry should be a high priority, but this has not traditionally been the case. The hotel sector, in particular, has been a major employer of disadvantaged workers and has a reputation for poor human resource management practices. Progressive employers in the industry are keen to challenge this situation.
The general aims of this survey are to work with tourism and hospitality industry policy-makers and practitioners to improve employee development and training standards, and to facilitate a lifetime learning approach for individual employees, particularly among disadvantaged groups.
Following investigation of hotel employment and vocational training provision in four countries, case studies of hotels will be carried out in two locations per country - a city which attracts heritage tourists and business travellers, and a seasonal tourist resort. Interviews with managers to discuss company policy and practice will be followed by detailed case studies of each hotel, the core of which will be an employee survey of skills, work history and attitudes to training and learning.
Impact
The survey will lead to a clearer understanding of the relationship between human resource strategies and opportunities/obstacles to learning. This information and analysis has hitherto been available.
Contract number : UK/97/2/00535/EA/III.2.a/FPC
Domaine : Continuing vocational training
Contents :
Investment in training by entreprises
Sectoral development
Investment in training by entreprises
Products :
Publication
Certification frameworks/ systems
Methodologies for forecasting training needs
Public :
Managers, supervisors, human ressources managers
Vocational training policy makers/ Decision makers
Less-qualified
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Data not available
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
CV4 7AL Conventry
United Kingdom
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.