Obiettivo The CARUSO project will develop a support tool that facilitates relationship management throughout the consumer-supplier network. It will help the Community's SMEs to cope with the challenges of the continuous globalisation of the markets that demands a different focus and scale in customer care and relationship management. The modules from each partner will be merged into a toolbox that provides a customisable user interface, customer care and relationship applications and basic technologies. SMEs with naturally limited resources will benefit from the highly integrated and user-friendly CARUSO platform. Consumers will be enabled to actively contribute to shaping products and services as a valuable partner in the life cycle management process (incl. sales, marketing, and maintenance). The CARUSO project will enable low qualified people to quickly integrate or re-integrate into the business process, facilitate flexible working models and teleworking.Objectives:The main objective is to build and ensure high quality supplier-consumer relationships. It will help SMEs of the European Community to succeed and grow in an increasingly competitive global marketplace by maintaining and constantly increasing customer satisfaction and loyalty in a progressive and economical way. The core features of CARUSO will provide management and control tools to monitor and improve market competitiveness. An anticipated goal after the project completion is to sell more than 500 standardized packages in 5-6 years.Work description:The development process will be split into 3 phases:- The first will be dedicated to the generic design of the CARUSO model incorporating latest software and communication architectures. This will enable the identification of software components that need to be developed.- In the second phase (workpackage 5-7) the prototype will be developed and implemented into the existing software environment and business organisation at the test bed. The result of phase two will be the improved CARUSO tool package, which can be generalised for the European SME market.- Phase three (workpackages 8-9) will perform the final desktop validation and start exploitation and dissemination. Campo scientifico natural sciencescomputer and information sciencessoftwaresocial sciencessociologyglobalization Programma(i) FP5-IST - Programme for research, technological development and demonstration on a "User-friendly information society, 1998-2002" Argomento(i) 1.1.2.-2.3.3 - Enhanced consumer-supplier relationships Invito a presentare proposte Data not available Meccanismo di finanziamento CSC - Cost-sharing contracts Coordinatore REMU NV Contributo UE Nessun dato Indirizzo NYVERHEIDSWEG 15 3534 AM UTRECHT Paesi Bassi Mostra sulla mappa Costo totale Nessun dato Partecipanti (2) Classifica in ordine alfabetico Classifica per Contributo UE Espandi tutto Riduci tutto DATACALL SYSTEME GMBH KOMMUNIKATIONSLOESUNGEN Germania Contributo UE Nessun dato Indirizzo KISTLERHOFSTRASSE 90 81379 MUENCHEN Mostra sulla mappa Costo totale Nessun dato LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN Germania Contributo UE Nessun dato Indirizzo GESCHWISTER-SCHOLL-PLATZ 1 80539 MUENCHEN Mostra sulla mappa Costo totale Nessun dato