Obiettivo The objective is to draw up a social observation table of call centres, bringing out what characterises work in them, on the basis of a functional typology of such centres. It will be based on the problem area, which includes call centres, not only as players, but as "exemplary" cases of on-going changes in the field of work and, consequently, industrial and social relations, which the latter establishes. Therefore, it is also appropriate to question the pertinence of analytical tools used and, through this original study, contribute to their renewal. It is a matter of facilitating player's understanding - and with their indispensable co-operation - of the issues and social consequences of the current tremendous increase in importance of information and communications technology in the productive process, of which call centres already seem to be one of the most outstanding achievements.Research on call centres will essentially focus on a quantitative approach. On the basis of an inventory of call centres in partnership countries, a representative sample will be established, which will define the scope of field work.The work will establish a typology of jobs in these centres on the basis of a detailed study of functions carried out, a study of work situations of a significant sample of operators, and an analysis of industrial and social relations in call centres. Programma(i) FP5-IST - Programme for research, technological development and demonstration on a "User-friendly information society, 1998-2002" Argomento(i) 1.1.2.-8.3. - Accompanying measures Invito a presentare proposte Data not available Meccanismo di finanziamento ACM - Preparatory, accompanying and support measures Coordinatore EUROPEAN TRADE UNION CONFEDERATION Contributo UE Nessun dato Indirizzo BOULEVARD DU ROI ALBERT II, 5 1210 BRUXELLES Belgio Mostra sulla mappa Costo totale Nessun dato Partecipanti (9) Classifica in ordine alfabetico Classifica per Contributo UE Espandi tutto Riduci tutto ANALYTICA SOCIAL & ECONOMIC RESEARCH LTD Regno Unito Contributo UE Nessun dato Indirizzo C/O/ HALLAM & CO EARDLEY HOUSE, 182-184 CAMPDEN HILL ROAD W8 7AS NOTTING HILL - LONDON Mostra sulla mappa Costo totale Nessun dato COMMUNICATIONS WORKERS UNION Irlanda Contributo UE Nessun dato Indirizzo NORTH CIRCULAR ROAD 577 1 DUBLIN Mostra sulla mappa Costo totale Nessun dato CONFEDERATION GENERALE DU TRAVAIL Francia Contributo UE Nessun dato Indirizzo RUE DE PARIS 263 93516 MONTREUIL Mostra sulla mappa Costo totale Nessun dato FUNDACION FORMATION Y EMPLEO "MIGUEL ESCALERA" Spagna Contributo UE Nessun dato Indirizzo LONGARES 6-8 28022 MADRID Mostra sulla mappa Costo totale Nessun dato INSTITUT DE FORMATION SYNDICALE INTERNATIONALE ASBL Belgio Contributo UE Nessun dato Indirizzo RUE HAUTE 42 1000 BRUSSEL Mostra sulla mappa Costo totale Nessun dato INSTITUT SYNDICAL D'ETUDES ET DE RECHERCHES ECONOMIQUES ET SOCIALES Francia Contributo UE Nessun dato Indirizzo RUE DE PARIS 263 93100 MONTREUIL Mostra sulla mappa Costo totale Nessun dato ISA CONSULT - BERATUNGSGESELLSCHAFT FUR INNOVATION, STRUKTURPOLITIK UND ARBEIT GMBH Germania Contributo UE Nessun dato Indirizzo WESTRING 26A 44787 BOCHUM Mostra sulla mappa Costo totale Nessun dato ISTITUTO DI RICERCHE ECONOMICHE E SOCIALI - IRES Italia Contributo UE Nessun dato Indirizzo VIA S.TERESA 23 00198 ROMA Mostra sulla mappa Costo totale Nessun dato SOFIISKI UNIVERSITET "SVETI KLIMENT OHRIDSKI" Bulgaria Contributo UE Nessun dato Indirizzo TZAR OSVOBODI TEL BLV 15 1000 SOFIA Mostra sulla mappa Costo totale Nessun dato