Objective
Maintenance Associations and SMEs have manifested a need to provide their Field Service Engineers (FSEs) with an affordable, flexible, easy to use, practical system for delivering on-site, remote and timely access to accurate technical data. Current systems are insufficient in terms of data retrieval/management and impractical in field situations- confined spaces, awkward locations or where hands-free operation is safer. The mobile nature of a FSE????????s work also necessitates an effective e-learning be available to SMEs so they can rapidly and remotely train their FSEs on new or modified machinery, parts, etc. This proposal will employ novel intelligent agent-based technology in delivering two SME adapted systems: one for the management and deployment of corporate knowledge (CK), in the form of PDF documents, CAD files, emails, word documents, training videos, etc. and other utility tools (FSE-assistant). An open e-learning system also will be developed by incorporating processes, templates, Web-based tools, to create a flexible and adaptable training program (FSE-master). Both systems will be easy to operate and maintain, easily configurable by SMEs and low cost. Due to growing customer focus on value added and effective service, the competitiveness of over 15,000 European SMEs involved in maintenance and repair of industrial plant, machinery and buildings is hinged on the quality and reliability of the on-site service delivered by their FSEs, as is the competitiveness of EU SME manufacturers of plant, equipment and machinery, who could benefit from an improved after-sales service to enable them to compete against cheaper equipment manufacturers from Asia. SMEs, like their larger competitors, are seeking ways to adopt a knowledge approach and equip their FSEs to become more productive via ready access to user manuals, technical drawings, etc. while on-site. LEs have access to costly tools and elaborate information systems which go far beyond the scope of SME
Keywords
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP6-2004-SME-COLL
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Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
BUDAPEST
Hungary
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Participants (22)
ROME
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BARCELONA
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ZILINA
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HOUTEN
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BUCHAREST
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CORNELLA DEL LLOBREGAT
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ROMA
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ROMA
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ORAVSKY PODZAMOK
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FLORENCE
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LISBOA
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MOSTA
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BANSKA BYSTRICA
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TARRAGONA
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GENOVA
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MOSTA
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BARCELONA
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FREDERICIA
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ALBERTSLUND
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ANKARA
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WIT CAMPUS, CARRIGANOR
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SANT CUGAT
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