Forschungs- & Entwicklungsinformationsdienst der Gemeinschaft - CORDIS

FP7 SLA@SOI logo

SLA@SOI

Project reference: 216556
Funded under

Empowering the Service Economy with SLA-aware Infrastructures

From 2008-06-01 to 2011-07-31

Project details

Total cost:

EUR 15 132 572

EU contribution:

EUR 9 632 923

Coordinated in:

Germany

Call for proposal:

FP7-ICT-2007-1See other projects for this call

Funding scheme:

CP - Collaborative project (generic)

SLA@SOI is researching the systematic management of service-oriented infrastructures on the basis of formally specified service level agreements (SLAs).

 

SLA@SOI is researching the systematic management of service-oriented economy likely to replace the whole product-oriented economy in short time. These service-oriented infrastructures are based on formally specified service level agreements (SLAs). SLA is the formalisation of a negotiated agreement between two parties. It is a written contract between customers and providers that fixes the parties' expectations concerning the quality of the services defined by the availability, performance or other attributes of them.

 

SLA@SOI: a major evolution Milestone

 

The project is a major milestone for further evolution of a service-oriented economy and the conveyance of IT-supported service provisioning which is currently of major relevance in all industries and domains. IT-based services can be flexibly traded as economic goods, i.e. under well-defined and dependable conditions and with clearly associated costs. This will allow for dynamic value networks that can be realised flexibly and thus, drive innovation and competitiveness.

SLA@SOI will provide three major benefits as regards the provisioning of services:

* Predictability and dependability

* Transparent SLA management

* In-depth guidance for industrial stakeholders

* Open reference case which allows for stakeholders to return, revalidate and modify SLA experiments.

* Automation

 

Business Benefits:

 

All the main stakeholders in a service-oriented economy will benefit from the project results:

* Software providers

* Service providers

* Service aggregators

* Service customers

 

Main innovative features of the project:

 

* An automated e-contracting framework

* Systematic grounding of SLAs from the business level down to the infrastructure

* Exploitation of virtualisation technologies at infrastructure level for SLA enforcement

* Advanced engineering methodologies for creation of predictable and manageable services.

Objective

The ongoing transformation of a product-oriented economy towards a service-oriented economy has come to a critical point. IT-supported service provisioning is of major relevance in all industries and domains. However, the nature of these setups is typically quite static because it requires significant effort to create service offers, to negotiate provisioning details with customers and to manage and control provided services.<br/>The research project SLA@SOI will provide a major milestone for the further evolution towards a service-oriented economy, where IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. Eventually, this will allow for dynamic value networks that can be flexibly instantiated thus driving innovation and competitiveness<br/>The technical approach of SLA@SOI is to define a holistic view for the management of service level agreements (SLAs) and to implement an SLA management framework that can be easily integrated into a service-oriented infrastructure (SOI). The main innovative features of the project are (1) an automated e-contracting framework, (2) systematic grounding of SLAs from the business level down to the infrastructure, (3) exploitation of virtualization technologies at infrastructure level for SLA enforcement, and (4) advanced engineering methodologies for creation of predictable and manageable services.<br/>SLA@SOI will provide its results in 2 complementing ways. First, an open source based SLA management framework will allow for realizing the benefits of predictability, transparency and automation in an arbitrary service-oriented infrastructure. Second, in-depth guidance for industrial stakeholders will be given explaining the best practise on how to transform their service business into an SLA-driven one.<br/>SLA@SOI comprises representative world-class players in academia and industry required for materializing the vision of this ambitious project.

Related information

Coordinator

SAP AG
Germany

EU contribution: EUR 2 370 399


Vincenz-Priessnitz-Str. 1
76131 Karlsruhe
Germany
Administrative contact: Wolfgang Theilmann
Tel.: +49 721 690 255
Fax: +49 6227 784 0687
E-mail

Participants

ETEL AUSTRIA GMBH & CO KG
Participation ended
Austria

EU contribution: EUR 0


LASSALLESTRASSE 9
1020 WIEN
Austria
Administrative contact: Boris Grabner
Tel.: +4359059143117
Fax: +43590599143117
E-mail
A1 TELEKOM AUSTRIA AKTIENGESELLSCHAFT
Participation ended
Austria

EU contribution: EUR 202 672


LASSALLESTRASSE
1020 WIEN
Austria
Administrative contact: Boris Grabner
Tel.: +43 664 6621836
Fax: +43 590599143805
E-mail
TECHNISCHE UNIVERSITAET DORTMUND
Germany

EU contribution: EUR 995 220


AUGUST-SCHMIDT-STRASSE
44227 DORTMUND
Germany
Administrative contact: Detlef Niehage
Tel.: +49 231 7552448
Fax: +49 231 7552756
E-mail
FORSCHUNGSZENTRUM INFORMATIK AN DER UNIVERSITAET KARLSRUHE
Germany

EU contribution: EUR 1 024 559


HAID UND NEU STRASSE
76131 KARLSRUHE
Germany
Administrative contact: Michael Flor
Tel.: +49 721 965 4910
Fax: +49 721 965 4909
E-mail
TELEFONICA INVESTIGACION Y DESARROLLO SA
Spain

EU contribution: EUR 764 087


CALLE EMILIO VARGAS
28043 MADRID
Spain
Administrative contact: Luis Lopez de Ayala Hidalgo
Tel.: +34 913374385
Fax: +34 915103318
E-mail
INTEL PERFORMANCE LEARNING SOLUTIONS LIMITED
Ireland

EU contribution: EUR 1 178 400


Collinstown Industrial Park
. LEIXLIP, CO KILDARE
Ireland
Administrative contact: Brian Quinn
Tel.: +353 1 6063941
Fax: +353 1 6065888
E-mail
FONDAZIONE BRUNO KESSLER
Italy

EU contribution: EUR 610 991


VIA SANTA CROCE
38122 TRENTO
Italy
Administrative contact: Umberto Silvestri
Tel.: +39 046 131 4375
Fax: +39 046 130 2040
E-mail
ENGINEERING - INGEGNERIA INFORMATICA SPA
Italy

EU contribution: EUR 754 137


Via San Martino Della Battaglia
00185 ROMA
Italy
Administrative contact: Matteo Melideo
Tel.: +390649201410
Fax: +390649201340
E-mail
POLITECNICO DI MILANO
Italy

EU contribution: EUR 479 965


PIAZZA LEONARDO DA VINCI
20133 MILANO
Italy
Administrative contact: Fabio Conti
Tel.: +390223993431
Fax: +390223993437
E-mail
GPI S.P.A.
Italy

EU contribution: EUR 132 546


VIA RAGAZZI DEL '99 13
38100 TRENTO
Italy
Administrative contact: Giampaolo Armellin
Tel.: +39 0461381515
Fax: +39 0461381599
E-mail
XLAB RAZVOJ PROGRAMSKE OPREME IN SVETOVANJE D.O.O.
Slovenia

EU contribution: EUR 540 572


Pot za Brdom
1000 LJUBLJANA
Slovenia
Administrative contact: Jure Pompe
Tel.: +386 1 477 6776
Fax: +386 1 477 6709
E-mail
THE QUEEN'S UNIVERSITY OF BELFAST
Participation ended
United Kingdom

EU contribution: EUR 3 600


UNIVERSITY ROAD LANYON BUILDING
BT7 1NN BELFAST
United Kingdom
Administrative contact: Pauline McCann
Tel.: 00442890975429
Fax: 00442890975431
E-mail
THE CITY UNIVERSITY
United Kingdom

EU contribution: EUR 575 775


NORTHAMPTON SQUARE
EC1V0HB LONDON
United Kingdom
Administrative contact: Andrea Tinson
Tel.: +442070403038
Fax: +442070408975
E-mail
Record Number: 87600 / Last updated on: 2016-04-01