Objective
The research program aims to develop a process model for the measurement of citizen satisfaction index for e-Government services. The aim is achieved by the knowledge exchange program between two academic partners (Brunel University and American University of Beirut.) and one private sector partner (Turk Satellite or TurkSat). The large bureaucratic public sector structures are often unable to embrace change and are grounded in years of tradition thus, there is not the environment for innovation or established tools to measure satisfaction and this sets benchmarks for performance improvement. As a result, there are research initiatives to develop a citizen satisfaction model (CSM) for e-government services. However, existing researches are focusing on the specific CSM model and do not suggest a systematic process which can be used for the developed CSM model by e-government system managers. In addition, these CSM models have been developed separately in different countries based on their own requirements. Furthermore, the processes used to measure the CSMs in different countries are different from each other and this makes it difficult for the other e-Government stakeholders in different or even the same countries to benefit from their experience. The aims of the C-E-E-S project are to develop a reference process model and a scientific evaluation framework to measure citizen satisfaction on e-Government services. This will be a harmonized and standardized process model which could be used by other e-Government implementers worldwide. The idea is to develop a reference process model for measuring citizen satisfaction on e-Government services and to allow other e-Government stakeholders to use the reference process model and the benchmarking outcomes from the evaluation framework to project inefficient e-Government services for further improvement in their designs. Total 72 researcher-months will be exchanged among the partners to complement their knowledge.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- engineering and technology mechanical engineering vehicle engineering aerospace engineering satellite technology
- social sciences political sciences government systems e-governance
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Keywords
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP7-PEOPLE-IAPP-2008
See other projects for this call
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
MC-IAPP - Industry-Academia Partnerships and Pathways (IAPP)
Coordinator
UB8 3PH UXBRIDGE
United Kingdom
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.