Project description
Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures
Service Level Management (SLM) is considered a vital discipline in the management of today's information technology infrastructures. The widespread and commonly approved international standard for IT Service Management, ISO/IEC 20000, describes the objective of Service Level Management as follows: To define, agree, record and manage levels of service. All of these aspects are crucial when bringing the new e-Infrastructure technologies, processes and services to new user communities. Only by having a framework for establishing a common understanding of these four aspects of the services provided and used, can the e-Infrastructure maintain a sufficient "customer satisfaction" on sustainable level.
However, SLM has not been successfully implemented and deployed in any of the next generation IT infrastructures (e-infrastuctures). To remedy this situation, grid environments are seen as a very promising starting point. By establishing grid-wide service catalogs and service agreements between customers and a virtual grid provider, grid services can be delivered in a more deterministic fashion. As the cross-organisational collaboration models are evolving rapidly in the Grid domain through the EGI initiative, gSLM project can act as a crucial enabler for the application of grid technology and the grid concept in general also in environments where predictable service utility and warranty are seen as significant requirements.
The goal of the proposed gSLM project is to bring together European experts from the grid and service management community and promote the development of SLM solutions that are well tailored to the requirements of and operational conditions in the e-infrastructure service provision today and in the future.
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP7-INFRASTRUCTURES-2010-2
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Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
80539 MUNCHEN
Germany
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.