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Abstract

This paper describes the various steps performed in the case of the Commission of the European Communities (CEC) to introduce an office system that fits workers' needs. The method which has been applied has evolved from simple instruments to a set of sophisticated computer based tools. After three months of office analysis, a period of studies has led to the specifications of multifunctional workstations and systems for the 14 cells that have been analyzed. Many lessons have been learned from the project: - good sampling in a large organisation such as the CEC which counts 16,000 employees plays a key role in the success of the study, - user-friendly instruments will help in giving a good perception of office system solution to the end-users, - the method itself evolves during its application. In our case, we have expanded it to include interactive simulation models and to define new types of applications.

Additional information

Authors: NAFFAH N, ADVANCED STUDIES DEPARTMENT, BULL-TRANSAC, MASSY (FRANCE);MARCUS M, ADVANCED STUDIES DEPARTMENT, BULL-TRANSAC, MASSY (FRANCE);ROUBIERE J J ADVANCED STUDIES DEPARTMENT, BULL-TRANSAC, MASSY (FRANCE), ADVANCED STUDIES DEPARTMENT, BULL-TRANSAC, MASSY (FRANCE)
Bibliographic Reference: 1ST IEEE INTERNATIONAL CONFERENCE ON OFFICE AUTOMATION, NEW ORLEANS (USA), DEC. 17-19, 1984 WRITE TO CEC LUXEMBOURG, DG XIII/A2, POB 1907 MENTIONING PAPER E 31675 ORA
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