Communications study in cooperative systems : A case study in air traffic control
This paper analyses the interactions that take place between the various components - human beings and machines - of complex organisations. Such an organisation can be seen as a cooperative system where human operators, supported by assistance tools, interact and communicate from their working positions. This representation enables the description and analysis of human-machine communication patterns that exist at the working position and between working positions. A model for the description of the working position is proposed, as well as a methodology for the design and assessment of cooperative systems based on the working position concept. A partial application of the methodology on a case study - a field study in air traffic control - is described, with emphasis on data collection methodology, task analysis and human communication analysis.
Bibliographic Reference: Paper presented: International Workshop on the Design of Cooperative Systems, Juan-les-Pins (FR), January 25-27, 1995
Availability: Available from (1) as Paper EN 38841 ORA
Record Number: 199510298 / Last updated on: 1995-03-08
Original language: en
Available languages: en