Task-Related Factors of Stress: The Analysis of Conflict Resolution in Air Traffic Control
A field study in air traffic control (ATC) was performed to analyse the task-related factors of stress and how these factors can have an impact on communication, cooperation and task distribution between controllers. The field study was based on data collection data transcription and data analysis. The management of cooperation and communication and their alterations were studied during conflict resolution. A similar resolution pattern was found in different situations where different controllers related to high self-stress evaluation.
Bibliographic Reference: Paper presented: 1st International Conference on Applied Ergonomics, Istanbul (TR), May 21-24, 1996
Availability: Available from (1) as Paper EN 39712 ORA
Record Number: 199610631 / Last updated on: 1996-05-27
Original language: en
Available languages: en