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Abstract

The relevance and usefulness of human factors training of airline pilots, materialized in training programmes such as Crew Resource Management (CRM), is by now well established. It is however becoming increasingly clear that efficient human factors training has to reflect the specific needs of the airline and its employees. This inevitably leads to a requirement on the training to be based on organizational characteristics and safety culture of the airline. The paper discussed an approach to human factors and safety culture analysis of the airline company. A particular application of this approach to a CRM development is presented, and the process of collecting and analysing data, combined with the integration of results into a subsequent training is outlined. the continuous process of training updating is discussed on the basis of structure feedback from training sessions. While the approach was developed initially for a small charter operator, it is now extended and applied to the human factors programme of a large national carrier. The paper contains the first results derived from this second application of the methodology.

Additional information

Authors: LIE A M, JRC Ispra (IT);KJAER-HANSEN J, JRC Ispra (IT);CACCIABUE P C, JRC Ispra (IT)
Bibliographic Reference: Paper presented : Third ICAO Global Flight Safety and Human Factors Symposium, Auckland (NZ), April 9-12, 1996
Availability: Available from (1) as Paper EN 39676 ORA
Record Number: 199610951 / Last updated on: 1996-09-30
Category: PUBLICATION
Original language: en
Available languages: en
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