Community Research and Development Information Service - CORDIS


Technological challenges digest. This report provides an elaboration of the technological challenges related to the deployment of on-line out-of-court dispute settlement systems in an e-commerce environment. Emerging drivers that impact technology include issues of nature of consumer disputes, business rationale, integration in comprehensive confidence building measures and quality guarantees. The technological challenges are classified under business modelling, underpinning tools and provision of large-scale online platforms.

Additional information

Authors: WILIKENS M, JRC-Institute for Systems, Informatics and Safety, Ispra (IT)
Bibliographic Reference: EUR 19641 EN (2000) 11pp., Euro: FREE of charge
Availability: Available from European Commission, DG XII Communication Unit rue de la Loi/Wetstraat 200, B-1049 Bruxelles (BE) Tel: +32-2-2950001 Fax:+32-2-2958220 email:
ISBN: ISBN: Not available
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