Community Research and Development Information Service - CORDIS


The purpose of the work described in this paper is to generate business process models of on-line ADR (Alternative Dispute Resolution) systems. This work has been carried out in order to support the initiatives of the European Union to promote ADR as a mechanism for building confidence in Internet and cross border commerce.

This investigation developed out of a number of pieces of work carried out by the JRC. The results of which can be found at As part of that work a report on technology challenges was produced which outlined many of the key technology issues, which are emerging in this area. The follow up to this work has been the development of a "technology Demonstrator" This has had two components. The development of a demonstrator platform and the creation of a business process model for on-line dispute resolution. It is the results of the latter of these which is presented in this paper..

Additional information

Authors: TORDOFF N, JRC-Institute for Systems, Informatics and Safety, Ispra (IT)
Bibliographic Reference: EUR 19818 EN (2001), pp.16. Euro: Free of charge
Availability: Available free of charge from Documentation service JRC Ispra
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