Community Research and Development Information Service - CORDIS

Abstract

This paper presents a data model for developing the new generation of inter-operable Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocols needed to establish confidence in a cross-border e-commerce environment. An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building anew generation of ODR systems. The data model has been used to define a markup language odrXML and tested on a simple claim filing process. Potential links with related XML such as ebXML and LegalXML have been identified.

Additional information

Authors: CHAWDHRY P, European Commission, Joint Research Centre, Institute for the Protection and Security of the Citizen, Ispra (IT);BEST C, European Commission, Joint Research Centre, Institute for the Protection and Security of the Citizen, Ispra (IT);WILIKENS M, European Commission, Joint Research Centre, Institute for the Protection and Security of the Citizen, Ispra (IT)
Bibliographic Reference: An oral paper given at: Forum on Online Dispute Resolution Organised by: UNECE (United Nations Economic Commission for Europe) Held at: Geneva, 6-7 June 2002
Availability: For information about the availability of papers, contact the coordinator of the event: Daewon Choi Tel: + 41(0)22 917 2474 Fax: + 41(0)22 917 0178 E-mail: daewon.choi@unece.org
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