Consumer protection and redress in e-payments: issues, policies and technologies
Project ID: 1983Funded under: FP5-JRC
Consumers' e-confidence, as a factor in achieving growth in cross-border B2C transactions, is now a major challenge for the Single Market, where jurisdiction and applicable law are often unclear and the use of legal instruments is not practical for resolving low-value disputes. Trustworthy e-payment mechanisms can play a vital role in raising trust and confidence in e-commerce. Country-of-origin rules determining jurisdiction for intra-EU trade may force consumers to seek redress in a foreign country. A European cross-border redress framework would facilitate such redress by including trustworthy e-payment mechanisms, third-party trust-seals and alternative dispute resolution (ADR) mechanisms. European-wide self-regulatory codes of conduct and cooperation between the national ombudsmen could promote e-confidence.
Bibliographic Reference: An article published in: IPTS Report, No. 63, (April 2002), pp.38-44
Availability: This article can be accessed online by subscribers, and can be ordered online by non-subscribers, at: http://www.jrc.es/pages/f-report.en.html
Record Number: 200316036 / Last updated on: 2003-03-13
Original language: de
Available languages: en,fr,es,de