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Lack of security and consumer trust in Internet payments has been repeatedly reported as one of the most important factors hindering the development of e-commerce. This paper focuses on the nature and size of the I-payment fraud problem and analyses the potential that "soft" or non-technology based measures may have in increasing I-payments security and consumer trust. Measures such as consumer awareness and education, the limitation of consumer liabilities in case of fraud, the provision of redress mechanisms, and the use of merchant trust marks are analysed, and a number of questions of policy relevance are addressed.

Published as Background Paper No. 7 of the Electronic Payment Systems Observatory (ePSO).

Additional information

Authors: CENTENO C, European Commission, Joint Research Centre, Institute for Prospective Technological Studies, Seville (ES)
Bibliographic Reference: EUR 20278 EN (2002), 39pp. Free of charge Available online from ePSO website at: -
Availability: Printed version available from European Commission, JRC Knowledge Management Unit, Ispra (IT) Tel: +39 033278 9843 or +39 033278 9864 Fax: +39 033278 9623 E-mail:
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