Value for citizens - A vision of public governance in 2020Funded under: FP7-ICT
The public sector is moving into a new era in which the provision of public services will be oriented towards the creation of public value and user empowerment. This transformation is part of an historical evolution with its own rationale and momentum, but which is being strongly supported and enabled by information and communication technologies (ICT). Indeed, the two are clearly linked and drive each other. ICT has today become mainstream in any public sector or government activity, whether making administrative processes more efficient or providing more effective services for citizens and businesses.
Bibliographic Reference: Luxembourg, Office for Official Publications of the European Communities, 2009. 15 pp, free of charge
Availability: http://bookshop.europa.eu/is-bin/INTERSHOP.enfinity/WFS/EU-Bookshop-Site/en_GB/-/EUR/ViewPublication-Start?PublicationKey=KK3008754 (Catalogue Number: KK-30-08-754-EN-C)
ISBN: ISBN: 978-92-79-10009-3
Record Number: 200910505 / Last updated on: 2009-12-11
Original language: en
Available languages: en