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  • The role of eGovernment for Europe's future: Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions. COM(2003) 567 final


Within the public sector, public administrations are facing the challenge of improving the efficiency, productivity and quality of their services. Information and communication technologies (ICT) can help public administrations to cope with these challenges. The focus should be on the use of ICT combined with organisational change and new skills in order to improve public services, democratic processes and public policies. This is what eGovernment is about.

This Communication analyses the current state of play in eGovernment, identifies key issues and barriers, and presents a coherent set of actions that reinforce eGovernment within the eEurope 2005 context. The Communication signals the importance the Commission attaches to eGovernment as a means to establish world-class public administrations at all levels in Europe that fully contribute to the Lisbon strategy through new and better public services for citizens and businesses. It calls upon Member States to express political commitment and leadership and to step up efforts with all actors in the private and public sector.

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