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  • Social Exclusion and Dialogue- Enhancing the communication skills of professionals involved in social rehabilitation: a possible solution to unemployment


The development of activation policies usually have been premised on a changed role for the front-line professionals dealing with the unemployed. Rather than being concerned primarily with standardised bureaucratic procedures, they have now become responsible for actively devising individualised programmes that take account of the specific needs and resources of the unemployed person. However, for this to be effective, it requires that the relationship between professional and client should be one of interaction and dialogue. This is even more important in that, in many cases, the professional constitutes the last real safety net protecting those without work from entering into a vicious circle of financial hardship and social isolation that leads progressively towards social exclusion. It has been frequently noted that those who drop out of activation schemes may be particularly harshly stigmatised and in a situation of even sharper deprivation than was common among the unemployed in the era before activation policies became widespread.

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