Community Research and Development Information Service - CORDIS

Abstract

The subject of research in NESY was the change in the organisation of work and working time in the service sector. The project covered 10 EU countries: Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Portugal, Sweden and the United Kingdom. It combined quantitative and qualitative research methods as well as micro and macro approaches. The qualitative - and bigger - part of the project included about fifty case studies, involving five service segments and different country clusters (IT services, retail trade, banking, hospitals, home care for the elderly).

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