Forschungs- & Entwicklungsinformationsdienst der Gemeinschaft - CORDIS

FP7

META-CDM Berichtzusammenfassung

Project ID: 314453
Gefördert unter: FP7-TRANSPORT
Land: France

Periodic Report Summary 1 - META-CDM (Multimodal, Efficient Transportation in Airports and Collaborative Decision Making)

Project Context and Objectives:

Collaborative Decision Making (CDM) is a major contributor to efficient operations at airports worldwide. In Europe, the implementation of CDM processes is mainly driven by the Airport CDM programme. However, current focus is on airside processes, which are directly related to Air Traffic Control (ATC) and Aircraft Operations. Terminal processes and passenger satisfaction benefits from these recent improvements, but are not always directly addressed.

The META-CDM (Multimodal, Efficient Transportation in Airports – Collaborative Decision Making) project aims to define the future of CDM – a future where CDM techniques can much more than today be used to support resilience from crisis situations, and where the needs of the passenger are the centre of attention.

Although resilience is already supported by the current CDM programs due to collaboration between Airport Operators, ATC and Airlines, main focus is on most efficient use of available airside resources (in particular runways and airspace) and the optimization of the turn-around. The passenger is not yet adequately integrated in the CDM process. As an exemplary consequence, opportunities and advantages of multimodality concepts are not used in case of flight cancellations and delays, which are known to the stakeholders in advance but are usually not known to all passengers.

The final outcome of the project will be a set of recommendations based on best practice for European or global airports, and as a roadmap for future research areas.

The META-CDM project has now been running for a year and project reports and early results are just starting to become available on the project website: http://www.meta-cdm.org/

Project Results:

The First META-CDM Workshop

As the first project milestone, a workshop was held at Heathrow Airport on 15 and 16 January 2013. It was the first META-CDM workshop of a series of three. The major objective of this workshop was to share knowledge of current airside and landside CDM initiatives and systems in (and outside of) Europe to help identifying their current strengths and weaknesses to support resilience from crisis situations and regarding the consideration of passenger needs. A particular focus was set on the comparison of the latest achievement in research & development (R&D) and the operational requirements in these domains.

The positive feedbacks from the workshop attendees helped to identify in particular the following important topics that the project has to address:

- Accessibility of passenger information during crisis events: There is a need to explore how airports could improve working with stakeholders to solve problems by moving towards greater ‘informed autonomy’ that might allow for more dynamic responses and prevent the passenger experiencing excessive delays and causing congestions in airport terminals;
- Information sharing and decision making between stakeholders: Best practice airports are considered to be those where the crisis command and control structures give priority to information sharing, with coordination through a single point (the airport) and face-to-face meetings;
- Passenger centric key performance indicators: Existing performance indicators often focus on airports and airlines rather than passengers. One issue here is combining a measure of the subjective customer satisfaction with objective measures of service.

A full report on the workshop is available from the MetaCDM website (http://www.meta-cdm.org/).

Literature Review on Crisis Management, CDM and the passenger experience

The final report of META-CDM work package 1 has been completed. It concentrates on information gathering on the state of the art in CDM, disruptive events and passenger response from literature and other publicly available information sources. It is shown that concepts and prototype solutions exist which aim to better integrate landside processes and passengers into CDM and to measure passenger satisfaction based on suitable Key Performance Indicators (KPI).

The challenge then is to integrate the management of crisis situations into these frameworks, which will be further investigated in the coming months as part of the META-CDM airport interview and concept development phases. The report also summarizes lessons that can be learnt from historical disruptive events, how they were dealt with, and what recommendations were made for future practice afterwards. For example, several reports recommended that airports which made earlier decisions about cancellations were able to recover from disruption more rapidly. Finally, in order to take better account of passenger needs, the report identifies performance indicators for passenger satisfaction which could be adapted for use in the project. The report is available on the META-CDM website (http://www.meta-cdm.org/).

Potential Impact:

Upcoming Steps

Thus far META-CDM has concentrated on information available from the existing literature. However, any concept to reduce the impact of disruption on passengers needs to be practically implementable. Therefore the next stage of the project consists of interviewing airport and other stakeholders to get a more detailed look into practical experiences and current procedures. This process has already begun, and will continue over the coming weeks and months, with face-to-face interviews supported by online questionnaires.

The airports chosen for detailed investigation are those which have experience of at least one type of major disruption (preferably multiple types) and which have implemented or may be considering implementing CDM. The objective to gather information from airports with a wide range of conditions – for example, capacity-limited hub and spoke airports, different airports serving the same city and airports with different levels of ground transport connections – this ensures that solutions developed in META-CDM can be felt to be robust under a wide range of conditions. The results of these interviews will be presented during the second META-CDM workshop which will occur on the 12th and 13th of November 2013 at Frankfurt Main airport in Germany.

The final outcome of the project is a framework for airport CDM processes which can be used both as a set of recommendations based on best practice for European or global airports, and as a roadmap for future research areas. These outcomes will be presented at the last META-CDM workshop which will be organised in spring 2014 in France.

List of Websites:

http://www.meta-cdm.org/

Kontakt

Georges Mykoniatis, (Business development manager)
Tel.: +33 5 62174117
E-Mail-Adresse

Fachgebiete

Scientific Research
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