Community Research and Development Information Service - CORDIS

H2020

WeLive Report Summary

Project ID: 645845
Funded under: H2020-EU.3.6.

Periodic Reporting for period 1 - WeLive (A neW concept of pubLic administration based on citizen co-created mobile urban services)

Reporting period: 2015-02-01 to 2016-01-31

Summary of the context and overall objectives of the project

"The 2010 edition of the EU eGovernment Benchmark Report [1] states that currently public services are built following an administration-centric approach, driving to a low usage, rather than according to the citizens´ need (user-centric approach).
Public administrations are facing key socioeconomic challenges such as demographic change, employment, mobility, security, environment and many others. Besides, citizens expectations, in terms of burden reduction, efficiency, and personalization, are growing and will make the take-up of traditional public e-services steadily harder in the following years. Citizens want to transit from being mere consumers of public services to providers of those services, i.e. prosumers of the open government ecosystem.
Public-private parnership and active contribution of citizens are two key instruments to transform the way currently cities and territories are being governed. To turn cities and territories into hubs of welfare, innovation and economic growth (i.e. to give place to Smarter Cities or Territories) not only they have to make a more efficient management of resources but they also have to be aware and reactive to the socio-economic needs and wants of their stakeholders, i.e. their citizens, local businesses and companies.
ICT-enabled Open and Collaborative Government is the recipe to deliver "more from less". Indeed, governments cannot be any longer the single providers of public services. Enpowerment of stakeholders is necessary by incentivizing them to take a more active role. Public-private partenerships have to be catalysed to give place to a more sustainable model of government which also behaves as a economy promotion dynamizer.
The WeLive project was born as a means to address the above challenges. WeLive is devised to transform the current e-government approach followed by most public administrations into we-government where all the stakeholders of public administration, namely citizens, local businesses and companies, are treated as peers (collaborators) and prosumers (providers) instead of the usual customer role associated to them. Furthermore, this project also ambitions to turn e-government into t-Government (Transformational Government) by providing the public with the technology tools that enable them to create public value themselves. In additon, WeLive is also thought to embrace l-Government (Lean Government) that aims to do more with less by involving other players, leaving the Government as an orchestrator around enabled platforms. Finally, WeLive fully adopts m-Government, i.e. an extension or evolution of e-government through utilisation of mobile technologies for public service delivery.
Consequently, WeLive proposes a new concept of e-Government which provides the means, i.e. an environment or platform, analogously to the Web, and leaves others, all the stakeholders in a city or territory, to lead the innovation process and so turn public resource assets into artifacts to nurture economic growth and job creation.
WeLive bridges the gap between innovation and adoption (i.e. innovation take-up) of open government services by developing an innovative and open technological framework to bring citizens and local busineses inside the innovation process in different cities across Europe. This framework, based on the open web technologies and practices (Linked Data, Open web technologies and APIs, Open Innovation) will be the core element to co-build the digital identity of a city and dynamize its economy.

WeLive will give place to a novel We-Government ecosystem of tools (Live) built on the Open Data, Open Services and Open Innovation paradigms that is easily deployable in different public administrations and which promotes co-innovation and co-creation of personalized public services through public-private partnership and the empowerment of all the stakeholders to actively take part in the value-chain of a municipality or a territory.
The Open & Collaborative Government ICT infrastructure proposed offers tools to transform the Needs into Ideas, then tools to select the best Ideas and create the Building Blocks necessary to build the envisioned solutions, and finally a way to compose the Building Blocks into mass market Applications which can be exploited through the WeLive marketplace.
Proofs of concept of diverse nature WeLive personalised public services are planned to be trialled in 4 different European cities, namely Bilbao, Trento, Novi Sad and Helsinki-Uusimaa region. The aim is to assess and measure across 4 different European cities, the economic and social impact of an Open and Collaborative Government solution as the one proposed by WeLive.
Below there are the specific societal and technical objectives of the project:
SO1 – To promote the economic growth and job creation with added-value vertical apps and datasets.
SO2 – To increase transparency and trust in public administrations through new datasets and apps.
TO3 – To provide holistic support for the Open Innovation process of public services.
TO4 – To streamline the exploitation of Open Data from public services.
TO5 – To democratize creation of novel public services.
TO6 – To enable personalization and analytics of public services."

Work performed from the beginning of the project to the end of the period covered by the report and main results achieved so far

The main challenges for the first year of the project are, on the one hand, to establish the foundations of the project mainly working on the design and definition of the WeLive framework, including its architecture and the public services to be validated in each pilot city. During this period (M1-M6), the baseline, guidelines and approach to achieve service co-creation and co-innovation within WeLive project has been defined. On the other hand, during the second half of the first year (M7-M12), we have focused on the implementation of the main components of the framework as well as the preparation and planning of several activities in order to ensure a high involvement and participation of city stakeholders, during the trials execution, whose first phase will span from M14 (March 2016) to M22 (November 2016).
Since the beginning of the project, 1st February 2015, progress has been achieved, adjusted to project planning, mainly in WP1 – WeLive Approach and Framework Definition, whose first iteration was stopped in M7, WP2 – WeLive Framework Components, whose first iteration has been almost completed in this reporting period, WP3 – Integration, set-up and population of the WeLive framework, initiated in M8 and spanning until end of M15 in its first iteration, WP4 – Pilots Management and Execution, started in M9 and whose derived pilots 1st phase planning which should be ready by M13, WP5 – Stakeholders insights, business, sustainability and Exploitation initiated at the very beginning of the project to deal with the ethical and data protection aspects and WP6 – Dissemination, and Communication Activities. From a technical point of view, the work done so far have allowed us to:
Establish the guidelines to enable effective service co-creation and innovation and to define the methodologies and techniques to achieve a strong involvement of city stakeholders.
Specify the stakeholders’ requirements and sought new public services according to cities’ features and stakeholders needs´ and preferences collected through the realization of several activities like surveys, focus groups and design games.
Define and design the WeLive Framework architecture.
Customize and extend already available assets to meet WeLive project functional requirements.
Release the WeLive framework components ready to be integrated, setup and used in the WeLive pilot Environments.
Initiate the integration, set-up and population of the WeLive framework by progressing in the following aspects: a) providing coordination for the integration, setup and population of the WeLive framework; b) setting up and populating four WeLive environments at the four project trial sites and c) collecting guidelines and best practices on the setup of the WeLive framework.
Progress on the planning of each of the pilots taking into account the initial defined services and in the design of engagement campaigns to gather users for the pilots.
Launch the design and execution of the engagement and cooperation campaigns with the purpose of ensure a high participation of different stakeholders in the pilot phase I
Identify and describe the Ethics aspects that should be taken into account during the project lifespan and the data protection policy. To start the preparation of a feasible business model to ensure the business impact of the project and to define a step by step plan describing how to direct the project results into the market.
Generate the first dissemination artefacts, e.g. Factsheets, Leaflet and Poster, Logo and Presentation, first and second newsletter, website and creation and population of social network site profiles. During this period, WeLive partners have also participated in several events and conferences explaining the main concept behind the project and the first results.
The following list of deliverables has been submitted during the first 12 months (M1-M12) of the project:
D1.1 – Definition of the WeLive Service Co-creation and Innovation approach.
D1.2 – Methodologies to involve and encourage stakeholder participation.
D1.3 – WeLive scenarios, services and building blocks v1.
D1.5 – WeLive framework requirements and architecture v1.
D2.1 – Report on the WeLive Open Innovation and crowdsourcing tools v1.
D2.3 – Open Innovation and crowdsourcing tools v1.
D5.3 – WeLive Ethics Assessment and Data Protection.
D6.1 – WeLive Communication & Dissemination Plan v1.
D6.3 – Website, communication assets and dissemination material v1.
D7.3 – Consortium operating procedures v1.
The following deliverables have been submitted after M12 of the project but within the first reporting period:
D2.5 – Report on the Open Data and User-generated Data Layer v1.
D2.7 – Open Data and User-generated Data Layer v1.
D2.9 – Report on the Open Services Layer v1.
D2.11 – Open Services Layer v1.
D2.13 – Report on the Tools and components for personalization and transparency v1.
D2.15 – Tools and components for personalization and transparency v1.
D4.1 – Pilots Planning & Evaluation
D7.5 – Technical Progress Report v1.
The deliverables completed have allowed us to:
Understand, through several workshops in each pilot city, better the needs of the different user collectives; i.e. citizens, local businesses and companies and public administrations members; that will make use of the WeLive framework tools and the public services developed on top of it. As a result, an exhaustive definition of the scenarios, public services and building blocks for each pilot city has been provided.
Taking as a basis the citizens´ needs and requirements, we have specified the software architecture of the WeLive solution, both its client and server-side, integrating contributions achieved through the participation of consortium partners in earlier projects. Within this task, a methodology has been elaborated as well as a schematic high-level view and a primary set of main building blocks.
Produce the first version of the main components assembling the WeLive framework, namely, Open Innovation Area (OIA), Open Data Stack (ODS), Citizen Data Vault (CDV), Decision Engine (DE), Analytics Dashboard (ADS), Marketplace (MKT), WeLive Controller UI and RESTful API and WeLive Player.
Integration of the components into a coherent solution relying on several central core building blocks, namely Authentication and Authorization Control (AAC) Building Block (BB) and the Logging BB, to support seamless cross component authentication and logging for component and app usage monitoring.
Initial population of the WeLive marketplace with exemplary artefacts for the 4 participating cities and territory in the form of datasets, building blocks and urban apps.
Planning of the 1st phase of pilots to be executed at the 4 participating cities and territory. Detailed definition of the program for executing the pilots in two different phases.
Involvement of users or citizens is critical for the project success. During the last three months of the first year of the project, we have been working on the design of the general and specific engagement plans in order to include and increase the participation of citizens in each pilot site.
To devise the main ethical and legal guidelines relevant in the WeLive context, including also issues provided in the Grant Agreement [1].
Give place to the dissemination plan and generate the first dissemination artefacts, namely Factsheet, Logo and Presentation, newsletter, website and creation and population of social network sites.

Progress beyond the state of the art and expected potential impact (including the socio-economic impact and the wider societal implications of the project so far)

The aim of WeLive project is the design and creation of a toolset that will be combined with the data generated and provided by the public administrations and the citizens in order to enable the making of an ecosystem that will facilitate and stimulate creation, delivery and use of a range of new public services. Such ecosystem will empower the citizens and the businesses to directly participate in the design, creation, selection and delivery of public services.
The open innovation tools of the WeLive environment will support all phases of innovation processes (i.e. conception, implementation and exploitation) enabling co-creation of new public services by all interested city stakeholders (citizens, businesses and public administration). The co-creation process will be facilitated through a set of suitable web interfaces allowing all stakeholders not only to provide suggestions for the new services, but also to take an active part in the design, implementation and deployment of services thus enabling them to assemble the services based on their personal needs. Further to this, the WeLive environment will enable crowd-sourcing and co-creation of simpler services directly by the citizens, leveraging data contributed by the city through open data interfaces as well as by the citizens and businesses themselves. A Visual Composer will enable the democratization on the creation of public services by enabling non-ICT users to easily assemble composite services that suit their personal needs using the city functionality building blocks through an easy to use web interface.
The creation and the delivery of services will also be stimulated by using a vote/rate mechanism in order to elicit the best ideas and services; ideas receiving more backing will maximize their possibility to be implemented, while services receiving more votes will have more chances to be massively reused. This kind of mechanism will able to provide users with the feeling of being a real active part in the decision process of a city. The ecosystem will leverage the latest web technologies and the open data provided by the public administrations, but also by any other entity, and will predominantly target smart phones and tablets as the most suitable service delivery channels for the modern city life. Further to this, the WeLive ecosystem will provide the tools and functions for easy integration of various types of citizen’s devices (personal air quality monitoring, weather stations, cameras, etc.) as well as for the crowd sourced input on different topics and events happening in the cities, thus supporting citizen co-creation of services in different domains of interest for the life in a city. Such an ecosystem will be a catalyst for creation of applications that will be offered on city application stores (WeLive Marketplace) potentially bringing revenue to the creators and the contributors of each application, while at the same time simplifying and improving public services and the general quality of life in a city.
During the first 12 months of the project (M1-M12) the collaborative Open Government-enabling WeLive framework and the services the different components of it will provide have been fully specified, developed and integrated as a set of collaborative complementary components, namely Open Innovation Area (OIA), Open Data Stack (ODS), Citizen Data Vault (CDV), Decision Engine (DE), Analytics Dashboard (ADS), Marketplace (MKT), WeLive Controller UI and RESTful API and WeLive Player. Furthermore, the datasets, building blocks and public services, to be used during the first phase of the trials, have been selected and their design and implementation well advanced. Notably, rather than developing the mentioned components from scratch, each individual component has been adapted and extended from components from earlier projects. A strong emphasis has been given to make interoperable all these components and thus give place to the first version of the WeLive framework release. As a result, an integrated web interface (http://dev.welive.eu) and a RESTful API based programming interface (http://dev.welive.eu/dev/swagger) has been created.

Related information

Record Number: 190097 / Last updated on: 2016-11-07
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