Community Research and Development Information Service - CORDIS

FP5

LAURA Report Summary

Project ID: IST-2001-33251
Funded under: FP5-IST
Country: Greece

LAURA support centre messinia

PRODUCTS AND SERVICES

The products and services of the Messinian SC as far as the aims described above will be the following:
- Provision of Technical Support and training to the LAURA system user-businesses.
- Provision of e-Commerce services through LAURA system.
- Provision of e-Commerce services and more generally broader Internet services.
- Creation and maintenance of database and creation and publication of audiovisual informative material from the database content for distribution and sale to parties interested.
- Organization of informative events in relation to the electronic and Internet business activities.

ORGANISATION OF THE COMPANY
DEPARTMENTS
ETAP of Messinia, through its existing departments, will be able to provide and cater for most of the sub-departments of its new endeavour.
- Sub-Department of customer reception and sales
- Sub-Department of Technical Support
- Secretariat
- Administration

WORKING POSITIONS
In the beginning the ETAP of Messinia e-Services department will be covered by one person. This person will be fully knowledgeable of the LAURA processes and will be charged with contacting and informing the potential customers. This person will be supported by a secretary and at a later stage by another person for customer support so that the first person can involve themselves with new customers.

The final working structure of the ETAP of Messinia e-Services department will be:
Secretary - 1 (secretariat shared with other ETAP departments)
Customer Support - 1
Technical Support - 1

PREMISES
The ETAP of Messinia e-Services will be based in the base offices of ETAP of Messinia and will be using facilities and equipment of ETAP, which will be appropriately configured and further enhanced in order to facilitate the requirements of the new department.

BUILDING PREMISES
REQUIRED BUILDING PREMISES
For the activities of the ETAP of Messinia e-Services, the requirements for area and building premises are 20 m2 air conditioned office room which will facilitate a complete office and appropriate space for the installation of a PC.

SPECIFIC SPECIFICATIONS/REQUIREMENTS
ADSL internet connection is installed as well as all necessary equipment (printer, UPS, scanner, networking, etc.)
ETAP of Messinia has at its disposal and will make available meeting spaces so as to provide proper facilities for private meeting with customer company representatives.

SPECIAL EQUIPMENT
A server, hosting the SC system is already operational, in conjunction with other services provided by ETAP and the Messinian Chamber of Commerce and Industry. It has the following characteristics:

CPU - Intel P4, 3.0GHz
RAM - DDR 256MB
HDD - 2x40MB hot-swap RAID
Peripherals - CD-RW
10/100 LAN
Back-up System
UPS
OS - Linux
Web Server - Apache
DBMS - MySQL

Contact

Georgios KARABATOS, (President)
Tel.: +30-27210-62200
Fax: +30-27210-62229
E-mail
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