Community Research and Development Information Service - CORDIS

Optimised procurement planning

With the advances made in Information Communication Technologies, market globalisation is a new reality that imposes new demands on organisations as far as their work processes are concerned. Coupled by the fact that every decision made on new products and services has to evolve around customer requirements in order to be successful, well established approaches for work planning are needed. Moving a step beyond existing methodologies, this project deals with handling complex procurement plans that impose the implementation of new work processes for the new services to their employees and customers.
Optimised procurement planning
Modern businesses develop open system solutions that are based on well established, user needs in order to provide their customers with the capability to select the optimal within a wide spectrum of suppliers, products and services. Particularly, in the case of purchasing telephony infrastructures, any organisation can apply the European Open Telecommunication system Interconnection Profile (EOTIP), a profile for procurement of open telecommunications systems that is grounded on customers' functional requirements. Due to the avant-garde trends emerging in the workplace, such as teleworking, mobile-nomadic working and the formation of distributed virtual workgroups, businesses need to reconsider careful remodelling of their work processes to successfully meet their customer expectations.

Analysing and extending on the EOTIP approach, a Greek company developed a complete methodology that involves the handling of complex procurement planning for process re-engineering and provisioning of new improved services and products. Challenged by the adoption of changing working trends, modern businesses process reengineering plans that mostly result in both direct and indirect benefits. The first explicitly includes significant cost reductions coming from savings in office infrastructures, administration overheads, commuting and communication costs. The second is related to improved customer interaction, support and servicing and, most interestingly, to the improved management of human resources that leads to increased productivity and enhanced satisfaction.

The results of this project are applicable for a large scale of services within the scope of ICT and procurement consulting, as well as research. These include telematics and telecommunication services, such as audio/video conferencing and document sharing, remote collaboration, distant learning, distant expert consultancy, teleworking centres and remote electronic transactions, such as banking and administrations. The proposed methodology is a powerful tool for setting up modern business environments offering substantial benefits to managers, employers and customers.
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