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| Urban RESEARCH: EQUIP |
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| Project Acronym: |
EQUIP |
| Type of contract: |
STU |
| Project title: |
Extending the quality of public transport |
| Main contractor: |
UNIVERSITY OF NEWCASTLE UPON TYNE |
| Type organisation: |
Education |
| Country: |
UNITED KINGDOM |
| Start date & duration: |
1999-01-01 , 18 months |
| Area: |
Urban transport |
| Total cost: |
341175.00 ECU |
| Total EU contribution: |
300000.00 ECU |
Objectives of research
Main objectives:
The objective of EQUIP is to develop and test a toolbox in the form of a Handbook for the self-assessment of internal quality performance by urban passenger transport operators and to ensure, by means of awareness raising activities and liaison activities, that as many potential users as possible are aware of its existence. EQUIP will focus primarily on the provision of local public transport.
Achievement of higher quality and consistency in passenger transport requires the operator to implement systems of continuous improvement based on measuring performance, setting targets, developing strategies and implementation plans, and monitoring their implementation. The use of benchmarking is an invaluable tool to guide operators towards achievable high-quality objectives.
The major, and most tangible, output of EQUIP will be a Handbook for the self-assessment of internal quality performance by road-based surface public transport operators. This Handbook will deal with all aspects of the service as provided by the public transport operator as well as relevant aspects of transport system operation. It will use the main indicators developed by CEN and QUATTRO as a starting point and cover all modes of local transport (buses, trams and metro). In this way EQUIP will provide an in-depth and mode based analysis. EQUIP will provide clear added value to the DGVII sponsored 1998/9 PILOT benchmarking of local transport systems which is working at an urban transport systems level.
The awareness raising activities will focus on the various target audiences, which will include public transport operators and decision takers. Key materials will be available on a website. Two Workshops at key milestones in the project lifetime will bring together practitioners and the EQUIP research team to ensure that the benchmarking Handbook is relevant to users.
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General Information:
None.
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Direct links with the DGVII 1998/9 Pilot Benchmarking project. Close links with the output of QUATTRO and CEN Recommendations. Indirectly informed by a large number of sources eg ISOTOPE. Strong links with national urban public transport operator associations and with UITP.
Participants
| Organisation |
Type |
Country |
| UNIVERSITY OF NEWCASTLE UPON TYNE |
Education |
UNITED KINGDOM |
| ERASMUS UNIVERSITY ROTTERDAM |
Education |
NETHERLANDS |
| VIATEK LTD |
Industry |
FINLAND |
| ASM BRESCIA S.P.A. |
Consultancy |
ITALY |
| UNIVERSITAT FUR BODENKULTUR WIEN |
Education |
AUSTRIA |
| EUROPEAN TRANSPORT AND TELEMATICS SYSTEMS LTD. |
Industry |
IRELAND |
Coordinator's details:
Name: MULLEY, Corinne (Dr.)
Tel: +44-191-2226567
Fax: +44-191-2228352
Email:Corinne.Mulley@ncl.ac.uk
Address:
UNIVERSITY OF NEWCASTLE UPON TYNE
Claremont Tower Claremont Road,
NE1 7RU
UNITED KINGDOM
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