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Online forum for resolving e-commerce disputes

The European Commission is to launch an online forum to promote the rapid and effective resolution of e-commerce disputes, without the need for legal action.

The proposed 'e-confidence forum' is targeted at businesses and consumers wishing to buy goods on the Internet, partic...
The European Commission is to launch an online forum to promote the rapid and effective resolution of e-commerce disputes, without the need for legal action.

The proposed 'e-confidence forum' is targeted at businesses and consumers wishing to buy goods on the Internet, particularly from other countries.

The forum will coordinate between different mechanisms of alternative dispute resolution (ADR), identified by the Commission's eEurope initiative as an essential element in creating consumer confidence in e-commerce.

The proposal follows a study conducted by the European Commission's Joint Research Centre exploring the legal and technical requirements for online dispute settlement systems. It is also currently the subject of a European Parliament report drafted by Diana Wallis MEP.

Speaking at a recent ADR workshop in Brussels, where the proposal was endorsed by participants, Commissioner for Enterprise and the Information Society Erkki Liikanen called on the private sector and consumer groups to 'work together both in the EU and globally to deploy rapidly online systems, which can settle consumer disputes on the Internet swiftly and at low cost'. He said he considers these systems essential for boosting 'e-confidence' on the Internet.
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