Community Research and Development Information Service - CORDIS

Gateways for EC databases

The Office for Official Publications of the European Community (EUR-OP) is responsible for marketing the databases of the European Institutions. Currently there are ten of these. In order to carry out this task, EUR-OP intends to make use of a network of official distributors acting as gateways. The services required of the distributors are:

- Marketing of all existing products and, save for compelling reasons, future products distributed by EUR-OP;
- Promoting these products, including participation at shows and fairs;
- Producing or reproducing documentation and supplying it to users;
- Training users, possibly in cooperation with the network of existing training contractors;
- Providing access to the databases as far as possible at all times:
- Providing a help-desk facility in the customers languages;
- Regularly informing customers of product development;
- Invoicing.

EUR-OP will provide to the distributors:

- Reference versions of the databases;
- Uninterrupted online service;
- Reference documentation and updates;
- Staff training;
- Priority treatment when new products are distributed.
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