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Demand analysis of generic services in electronic communications

The Generic Services Teleforum (GST), a resource established on the World Wide Web by the European Commission in order to stimulate awareness and discussion on the evolutionary issues of generic services in telecommunications, has published the results of a demand analysis of ...
The Generic Services Teleforum (GST), a resource established on the World Wide Web by the European Commission in order to stimulate awareness and discussion on the evolutionary issues of generic services in telecommunications, has published the results of a demand analysis of generic services.

The survey found that there has been strong growth in the use of generic services since 1993. Small companies in particular have started to use services such as E-mail, file transfer and on-line information services. Of the small companies surveyed, 70% had started to use such services since 1993.

E-mail and file transfer services are the most widespread, with almost 100% usage amongst the survey, whereas on-line information services are only used by around 45% of the sample. The Internet was found to be a significant factor in developing the market for generic services, particularly in very small companies. E-mail and file transfer services were most used for internal communications.

While 90% of the survey sample acknowledged the benefits in time and productivity in using these generic services, there was considerable dissatisfaction amongst users of on-line information services in regard to performance and security. There were also considerable disparities in usage between the north and south of Europe, according to the survey, with the Internet available to only 12% of respondents in Spain and 26% in Italy.

The aim of the survey is to identify the needs of users and the problems of existing generic services in order to provide the Commission with recommendations in respect of its policy in this area.
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