Skip to main content

A MEasurement Tool to determine the quality of the Passenger EXperience

Objective

Public transport is central to people’s lives and well-being, especially vulnerable groups (e.g. less mobile, elderly and disabled). It is essential in providing access to employment, shops, services and leisure. The need to encourage greater public transport use is critical in achieving sustainability targets. For many, the perception and reality of public transport does not encourage use, especially when multimodal forms of transport are needed. A holistic understanding of passenger experience is critical to develop and support transport accessibility. Whilst previous research has focussed on different aspects of passenger experience, the diversity of tools developed limits their usefulness, effectiveness and transferability. Given the maturity of research, there is a need to synthesize methods and knowledge, to produce a pan-European standardised tool for use across transport modes and with different passenger groups to focus attention away from the design of discrete elements to the whole journey experience. Taking a holistic approach to the study of the passenger experience will provide a bridge between transport, sustainability, design, accessibility and land use; acknowledging the central importance of mobility to quality of life. To plug this gap, METPEX will develop an inclusive passenger experience measurement tool for European transport providers, passenger groups and municipalities validated through its use across 8 sites of varying transport complexity. Its development will be informed by the consortium’s understanding that data collection methods themselves have to be inclusive. The data collected will enable the creation and dissemination of service quality and accessibility benchmark indicators. Through its deployment the tool will have far reaching impact in terms of providing more grounded intelligence to inform transport design, accessibility, land use and sustainability, and ultimately improve mobility and quality of life for EU citizens.

Call for proposal

FP7-SST-2012-RTD-1
See other projects for this call

Coordinator

COVENTRY UNIVERSITY
Address
Priory Street
CV1 5FB Coventry
United Kingdom
Activity type
Higher or Secondary Education Establishments
EU contribution
€ 294 955
Administrative Contact
Andree Woodcock (Prof.)

Participants (15)

INTERACTIONS LIMITED
Ireland
EU contribution
€ 127 350
Address
Unit 2 Beach Court
A63 NH90 Kilcoole Co Wicklow
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
John Porter (Mr.)
SIGNOSIS SPRL
Belgium
EU contribution
€ 239 912
Address
Avenue Louise 367
1050 Bruxelles
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Elena Tavlaki (Ms.)
INSTITUTO TECNOLOGICO DEL EMBALAJE, TRANSPORTE Y LOGISTICA
Spain
EU contribution
€ 171 000
Address
Calle Albert Einstein 1 Parque Tecnologico De Valencia
46980 Paterna
Activity type
Research Organisations
Administrative Contact
Ana Isabel Viñas Ruiz (Ms.)
ZURCHER HOCHSCHULE FUR ANGEWANDTE WISSENSCHAFTEN
Switzerland
EU contribution
€ 277 092
Address
Gertrudstrasse 15
8401 Winterthur
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Merja Hoppe (Dr.)
EUROKLEIS SRL
Italy
EU contribution
€ 102 000
Address
Via Romeo Romei 27
00136 Roma
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Giorgia Fiume (Dr.)
POLITECNICO DI TORINO
Italy
EU contribution
€ 105 300
Address
Corso Duca Degli Abruzzi 24
10129 Torino
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Irene D'amuri (Dr.)
ANAPTYXIAKI GREVENON-ANAPTYXIAKI ANONYMI ETAIREIA OTA
Greece
EU contribution
€ 39 150
Address
K Taliadouri Odos 16
51100 Grevena
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Chrysoula Kritharioti (Mrs.)
KUNGLIGA TEKNISKA HOEGSKOLAN
Sweden
EU contribution
€ 360 060
Address
Brinellvagen 8
100 44 Stockholm
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Susanne Weideskog (Ms.)
Integral Consulting R&D
Romania
EU contribution
€ 262 350
Address
Negustori 14
023953 Bucharest
Activity type
Research Organisations
Administrative Contact
Gabriela Rodica Hrin (Dr.)
FEDERATION INTERNATIONALE DE L'AUTOMOBILE
France
EU contribution
€ 84 825
Address
Place De La Concorde 8
75008 Paris
Activity type
Other
Administrative Contact
Luca Pascotto (Mr.)
VTM-CONSULTORES EM ENGENHARIA E PLANEAMENTO LDA
Portugal
EU contribution
€ 120 600
Address
Avenida 25 De Abril De 1974 23 2 A
2795 197 Linda A Velha
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Tiago Pimentel (Mr.)
SMART CONTINENT LT UAB
Lithuania
EU contribution
€ 171 750
Address
Kareiviu Gatve 19
09133 Vilnius
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Andrius Jarzemskis (Dr.)
F. K. LIOTOPOULOS KAI SIA EE
Greece
EU contribution
€ 141 900
Address
Vasileos Irakliou 10
546 25 Thessaloniki
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Fotios Liotopoulos (Dr.)
TERO MONOPROSOPI IKE
Greece
EU contribution
€ 82 530
Address
Antoni Tritsi 21 Building B
57001 Thermi
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Efstratios Arampatzis (Mr.)
ROMA SERVIZI PER LA MOBILITA SRL
Italy
EU contribution
€ 118 300
Address
Via Di Vigna Murata 60
00143 Roma
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative Contact
Chiara Di Majo (Ms.)