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Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

Objective

The undergoing transformation in our current socio-economic models, led by the advent of emerging technologies, has changed the relation of customers to products and services. Customers play no longer a passive role in the product and service development process as they express their product and service experiences and opinions through several channels such as discussion forums, blogs, chat, idea voting, and more. In addition, sensor systems in combination with products incorporated in the Internet of Things (IoT), are becoming increasingly common. The potential endless amounts of available information offer a rich ground for value creation in the product-service innovation chain. In this context FALCON envisions to provide a framework to enable the realization of new products and value-adding services, resulting from user-experiences and product and related services usage; undertaken with the principles of sustainability and social responsibility. FALCON will create impact through the following objectives: First the project will address product-service information collection through collaborative intelligence and Product Embedded Information Devices. Second, it will enable new mechanisms for product-service knowledge representation, exploitation, openness and diffusion. Third, it will strengthen collaboration and new product-service development through new feedback and feed forward mechanisms in the product life-cycle. Fourth, FALCON will explore manufacturing intelligence to support innovative product-services design and finally FALCON will improve product-service lifecycle assessment approaches through the real-time collection of product-service usage information and related experiences. The project is driven by a consortium of highly recognized researchers (BIBA, EPFL, TU Delft ), experienced solution providers (UBITECH, Holonix, Softeco, i-Deal) and industrial companies (Arcelik, Philipps, Dena Cashmere, DATAPIXEL, Vinci Consulting).

Coordinator

BIBA - BREMER INSTITUT FUER PRODUKTION UND LOGISTIK GMBH

Address

Hochschulring 20
28359 Bremen

Germany

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 812 552

Participants (12)

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ECOLE POLYTECHNIQUE FEDERALE DE LAUSANNE

Switzerland

TECHNISCHE UNIVERSITEIT DELFT

Netherlands

EU Contribution

€ 440 956

GIOUMPITEK MELETI SCHEDIASMOS YLOPOIISI KAI POLISI ERGON PLIROFORIKIS ETAIREIA PERIORISMENIS EFTHYNIS

Greece

EU Contribution

€ 322 500

HOLONIX SRL

Italy

EU Contribution

€ 559 500

SOFTECO SISMAT SRL

Italy

EU Contribution

€ 539 875

I-DEAL S.R.L.C.R.

Italy

EU Contribution

€ 185 312,50

ARCELIK A.S.

Turkey

EU Contribution

€ 355 625

PHILIPS MEDICAL SYSTEMS NEDERLAND BV

Netherlands

EU Contribution

€ 503 652,50

MANDELLI LAURA

Italy

EU Contribution

€ 224 500

DATAPIXEL SL

Spain

EU Contribution

€ 313 000

MEWS INNOVATION

France

EU Contribution

€ 271 467,39

ISADEUS

France

EU Contribution

€ 66 032,61

Project information

Grant agreement ID: 636868

Status

Closed project

  • Start date

    1 January 2015

  • End date

    31 December 2017

Funded under:

H2020-EU.2.1.5.1.

  • Overall budget:

    € 5 098 268,25

  • EU contribution

    € 4 594 973

Coordinated by:

BIBA - BREMER INSTITUT FUER PRODUKTION UND LOGISTIK GMBH

Germany