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SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

Objective

A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies.
With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.
Leaflet | Map data © OpenStreetMap contributors, Credit: EC-GISCO, © EuroGeographics for the administrative boundaries

Coordinator

FONDAZIONE BRUNO KESSLER

Address

Via Santa Croce 77
38122 Trento

Italy

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 712 500

Participants (9)

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UNIVERSIDAD DE LA IGLESIA DE DEUSTO ENTIDAD RELIGIOSA

Spain

EU Contribution

€ 516 718,75

THE UNIVERSITY OF SHEFFIELD

United Kingdom

EU Contribution

€ 441 250

ENGINEERING - INGEGNERIA INFORMATICA SPA

Italy

EU Contribution

€ 480 000

HI IBERIA INGENIERIA Y PROYECTOS SL

Spain

EU Contribution

€ 390 000

SPARTA TECHNOLOGIES LTD

United Kingdom

EU Contribution

€ 462 000

BENG BUSINESS ENGINEERING S.R.L. IN BREVE BENG S.R.L.

Italy

EU Contribution

€ 167 500

COMUNE DI TRENTO

Italy

EU Contribution

€ 156 250

CONSELLERIA DE POLITICA SOCIAL XUNTA DE GALICIA

Spain

EU Contribution

€ 148 750

SHEFFIELD CITY COUNCIL

United Kingdom

EU Contribution

€ 153 750

Project information

Grant agreement ID: 692819

Status

Closed project

  • Start date

    1 March 2016

  • End date

    28 February 2019

Funded under:

H2020-EU.3.6.

  • Overall budget:

    € 3 628 718,75

  • EU contribution

    € 3 628 718,75

Coordinated by:

FONDAZIONE BRUNO KESSLER

Italy