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Empowering Citizens to TrAnsform European PubLic Administrations

Objective

High quality public services constitute the backbone of citizens’ social welfare and are also essential to a region’s competitiveness and business entrepreneurship. Delivery of high quality public services is instrumental so that society and its economy can function. Despite this, the future provision of public services faces significant social challenges, as stated in H2020 “Understanding Europe - Promoting The European Public And Cultural Space”. Key challenges include those due to demographic change and others, related to the EU´s continued search for a model of advanced economic and social development compatible with demands for competition in a globalized economy. All of these longer-term challenges mean that public service provision must be reinforced on the basis of more and better innovation, and greater efficiency and productivity.
CITADEL will create an ecosystem of best practices, tools and recommendations to transform Public Administrations (PAs) via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. The CITADEL ecosystem will allow PAs to use what they already know and new data to implement what really matters to citizens in order to shape and co-create more efficient and inclusive public services. CITADEL innovates by using ICTs to find out why citizens stop using public services, and use this information to readjust provision to bring them back in. Also, it identifies why citizens are not using a given public service (due to affordability, accessibility, lack of knowledge, embarrassment, lack of interest, etc.) and, where appropriate, use this information to make public services more attractive, so they start using the services. CITADEL will be implemented and validated in four use cases in Latvia, Italy, The Netherlands and Belgium.

Field of science

  • /social sciences/economics and business
  • /social sciences/economics and business/business and management/entrepreneurship
  • /social sciences/other social sciences/social sciences interdisciplinary/sustainable development
  • /social sciences/sociology/governance/public services
  • /social sciences/economics and business/economics/production economics/productivity

Call for proposal

H2020-SC6-CULT-COOP-2016
See other projects for this call

Funding Scheme

RIA - Research and Innovation action

Coordinator

FUNDACION TECNALIA RESEARCH & INNOVATION
Address
Parque Cientifico Y Tecnologico De Gipuzkoa Paseo Mikeletegi 2
20009 Donostia/san Sebastian (Gipuzkoa)
Spain
Activity type
Research Organisations
EU contribution
€ 635 534,87

Participants (11)

UNIVERSIDAD DE CANTABRIA
Spain
EU contribution
€ 300 625
Address
Avenida De Los Castros S/n
39005 Santander
Activity type
Higher or Secondary Education Establishments
KATHOLIEKE UNIVERSITEIT LEUVEN
Belgium
EU contribution
€ 392 465,63
Address
Oude Markt 13
3000 Leuven
Activity type
Higher or Secondary Education Establishments
FINCONS S.P.A.
Italy
EU contribution
€ 494 375
Address
Corso Magenta 56
20123 Milano Mi
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
INTERUNIVERSITAIR MICRO-ELECTRONICA CENTRUM
Belgium
EU contribution
€ 510 750
Address
Kapeldreef 75
3001 Leuven
Activity type
Research Organisations
REGIONE PUGLIA
Italy
EU contribution
€ 81 250
Address
Lungomare Nazario Sauro, 33
70121 Bari
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
INNOVA PUGLIA SPA
Italy
EU contribution
€ 251 875
Address
Via Per Casamassima 3
70010 Valenzano (Ba)
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
STAD ANTWERPEN
Belgium
EU contribution
€ 227 500
Address
Grote Markt 1 Stadhuis
2000 Antwerpen
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
TIME.LEX
Belgium
EU contribution
€ 161 250
Address
Joseph Stevensstraat 7
1000 Brussel
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
VIDES AIZARDZIBAS UN REGIONALAS ATTISTIBAS MINISTRIJA
Latvia
EU contribution
€ 246 875
Address
Peldu 25
LV-1494 Riga
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
LATVIJAS UNIVERSITATE
Latvia
EU contribution
€ 151 250
Address
Rainis Boulevard 19
1586 Riga
Activity type
Higher or Secondary Education Establishments
STICHTING ICTU

Participation ended

Netherlands
EU contribution
€ 97 368,25
Address
Wilhelmina Van Pruisenweg 104
2595 AN S-gravenhage
Activity type
Other