Periodic Reporting for period 1 - CitizenLab (CitizenLab)
Reporting period: 2017-03-01 to 2017-08-31
Whilst the facilitation of digital interactions between governments and citizens has been identified as a clear priority at the highest level, today there are very limited digital means to do so, in an easy accessible way. This is reflected in the fact that today, over 78% of citizens reports that current communication channels used by government deemed are deemed unfit.
Consequently, 83% of citizens amongst millennials feeling that municipal governments are not responsive to their citizens' needs, as they cannot easily reach them effectively. City governments are on a tight budget, and need ready- to-use and customizable solutions to bridge this communication gap with their citizens. CitizenLab enables its government to reach out to more and younger citizens, faster, with minimal efforts and at low ‘cost per engaged citizen’.
CitizenLab relates the topic “ODI Scheme” offering its disruptive solution to governmental authorities. The preliminary pilots conducted with its current customers demonstrate that CitizenLab will impact European and
global public authorities and citizens alike, as significant demonstrated traction in only 2 year of operations with 45 deployments in 4 countries, and with high international growth potential as demonstrated by the interest from cities from all across the world.
Next to the commercial validation, CitizenLab used four of its paying cities as test beds for renewed civic engagement. CitizenLab organised a Living Lab research during which it co-created its product by incorporating the feedback from all stakeholders, including citizens, civil servants, and policy-makers. The key findings were that citizens want to engage on an open e-democracy, one on which there is sufficient transparency about the decision-making process, and that is made relevant for the user through personalisation of the interface. City administrators, on the other hand, explained that the processing of citizen feedback is their biggest pain today, as it is a recurring task that takes a significant amount of time.