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Understanding value co-creation in public services for transforming European public administrations

Fact Sheet

Reporting

Results

Objective

The main goal of Co-VAL is to discover, analyse, and provide policy recommendations for transformative strategies that integrate the co-creation of value in public administrations. The project aims to accomplish these objectives by conducting research on the paradigm shift from the traditional top-down model to demand and bottom-up driven models when citizens, civil servants, private, and third sector organizations voluntarily participate in the development of transformative innovations addressing changing needs and social problems.
Co-VAL will push the boundaries of both research and practice by providing: i) a comprehensive and holistic theoretical framework for understanding value co-creation in public services from a service-dominant logic and a service innovation multiagent framework, ii) measurement and monitoring for transformations in the public sector by using both existing data and new metrics (large-scale survey), iii) investigation on 4 public-service-related co-creation areas of public sector transformation: digital transformation (including open platforms, big data, and digital service delivery), service design (including service blue-printing), government living labs, and innovative structural relationships (public-private innovation networks and social innovation), and iv) generation of sustainable impacts in public administration policy and practice by delivering actionable policy recommendations that build on the research findings, by tracking and monitoring how governments’ pilot projects and actions, and by facilitating peer to peer knowledge exchange to facilitate implementation.
Co-VAL is a consortium of 13 teams from 11 EU countries formed by leading experts in public administration, co-creation and open governance, digital economy and service innovation. The consortium is organised to co-work with stakeholders representing central, regional and local administrations.

Programme(s)

H2020-EU.3.6.3. - Reflective societies - cultural heritage and European identity

Topic(s)

CULT-COOP-11-2016-2017 - Understanding the transformation of European public administrations

Call for proposal

H2020-SC6-CULT-COOP-2017-one-stage

See other projects for this call

Funding Scheme

RIA - Research and Innovation action

Leaflet | Map data © OpenStreetMap contributors, Credit: EC-GISCO, © EuroGeographics for the administrative boundaries

Coordinator

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

Address

Rizareiou 10
152 33 Athina

Greece

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

EU Contribution

€ 435 000

Website

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Participants (12)

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UNIVERSIDAD DE ALCALA

Spain

EU Contribution

€ 467 500

THE UNIVERSITY OF EDINBURGH

United Kingdom

EU Contribution

€ 313 125

UNIVERSITAT KONSTANZ

Germany

EU Contribution

€ 404 500

UNIVERSITE DE LILLE

France

EU Contribution

€ 429 375

UNIVERSITE DES SCIENCES ET TECHNOLOGIES DE LILLE - LILLE I

France

The Lisbon Council for Economic Competitiveness and Social Renewal asbl

Belgium

EU Contribution

€ 876 000

UNIVERSITEIT MAASTRICHT

Netherlands

EU Contribution

€ 305 312,50

HOGSKOLEN I INNLANDET

Norway

EU Contribution

€ 448 125

ROSKILDE UNIVERSITET

Denmark

EU Contribution

€ 325 571,25

UNIVERSITA COMMERCIALE LUIGI BOCCONI

Italy

EU Contribution

€ 165 750

BUDAPESTI CORVINUS EGYETEM

Hungary

EU Contribution

€ 177 500

PRICEWATERHOUSECOOPERS ADVISORY SPA

Italy

EU Contribution

€ 113 750

Project information

Co-VAL

Grant agreement ID: 770356

Project website

Status

Ongoing project

Start date

1 November 2017
End date

31 October 2020

Funded under:

H2020-EU.3.6.3.

Overall budget:

€ 4 461 508,75
EU contribution

€ 4 461 508,75

Coordinated by:

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

Greece

Periodic Reporting for period 1 - Co-VAL (Understanding value co-creation in public services for transforming European public administrations)

Reporting period: 2017-11-01 to 2018-10-31

Summary of the context and overall objectives of the project

The Co-VAL research and innovation action project takes on the challenge to find new ways of integrating the co-creation of value as a way to transform public administration services and processes. The core contribution is the analysis of innovative ways for a) the design of service models for public administration processes, mainly driven by demand (where service providers and the users of services, such as citizens and organizations, are the key actors), and (b) by bottom-up supply (e.g. through civil servants, front-line workers, or third parties) that promotes the voluntary and active integration of society in the transformative efforts of public administrations. The main goal of Co-VAL is to discover, analyse, and provide policy recommendations for transformative strategies that integrate the co-creation of value in public administration through the introduction of a new paradigm of public service design and delivery. The project accomplishes these objectives by conducting research on the paradigm shift from the traditional top-down model of service design to demand and bottom-up driven models. In the latter model, citizens, civil servants, private and third sector organizations voluntarily participate in the development of transformative innovations that can address changing needs and solve social problems.

Work performed from the beginning of the project to the end of the period covered by the report and main results achieved so far

Progress beyond the state of the art and expected potential impact (including the socio-economic impact and the wider societal implications of the project so far)

Co-VAL Logo

Project information

Co-VAL

Grant agreement ID: 770356

Project website

Status

Ongoing project

Start date

1 November 2017
End date

31 October 2020

Funded under:

H2020-EU.3.6.3.

Overall budget:

€ 4 461 508,75
EU contribution

€ 4 461 508,75

Coordinated by:

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

Deliverables

Websites, patent fillings, videos etc. (3)

Project Website and Social Media

Development of the Project website and Social Media accounts.

Online prototype tracker

The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.

Co-Design of the databases

This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).

Documents, reports (9)

Co-design of panel report

This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.

Methodology for monitoring

The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.

Literature review on public service reform models

To review and evaluate existing evidence.

Research report on the case studies

To review and evaluate the evidence on current engagement from the case studies.

Mapping and instruments providing data on the co-creation of public services

The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.

Communication Plan

Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.

Report on cross country comparison on service design

The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.

Draft questionnaires for cognitive testing plus the final questionnaires

The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.

Guidelines for country experts

The document will be used by country experts (both partners and non-partners) to upload the data.

Publications

Peer reviewed articles (1)

Advancing innovation in the public sector: Aligning innovation measurement with policy goals

Author(s): Anthony Arundel, Carter Bloch, Barry Ferguson

Published in: Research Policy, 2018, ISSN 0048-7333

DOI: 10.1016/j.respol.2018.12.001

Non-peer reviewed articles (1)

Nutzerperspektive in den Vordergrund stellen

Author(s): Ines Mergel

Published in: Innovative Verwaltung, Issue 40/10, 2018, Page(s) 22-24, ISSN 1618-9876

DOI: 10.1007/s35114-018-0124-9

Conference proceedings (1)

Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj

Published in: 2018

Other (1)

Digitale Verwaltung umsetzen

Author(s): Ines Mergel

Published in: Innovative Verwaltung, 2019, Page(s) 32-33

Project information

Co-VAL

Grant agreement ID: 770356

Project website

Status

Ongoing project

Start date

1 November 2017
End date

31 October 2020

Funded under:

H2020-EU.3.6.3.

Overall budget:

€ 4 461 508,75
EU contribution

€ 4 461 508,75

Coordinated by:

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

Project information

Co-VAL

Grant agreement ID: 770356

Project website

Status

Ongoing project

Start date

1 November 2017
End date

31 October 2020

Funded under:

H2020-EU.3.6.3.

Overall budget:

€ 4 461 508,75
EU contribution

€ 4 461 508,75

Coordinated by:

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

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Last update: 10 June 2019

Record number: 212382

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Participants (12)

Project information

Periodic Reporting for period 1 - Co-VAL (Understanding value co-creation in public services for transforming European public administrations)

Project information

Deliverables

Publications

Project information

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