CORDIS

EU research results

CORDIS

Co-creation of service innovation in Europe

Fact Sheet

Reporting

Results

Objective

There is growing consensus that public services can be improved through experiments which bring together service providers and their users. This proposal is for H2020-SC6-Co-Creation-2016-217: Applied co-creation to deliver public services. The CoSIE project contributes to democratic dimensions and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders. Utilizing blended data sources (open data, social media) with innovative deployment of ICT (data-analytics, Living Lab, Community reporting) in nine pilots, the project introduces the culture of experiments that encompasses various stakeholders for co-creating service innovations.
The CoSIE project has two overarching aims: i) advance the active shaping of service priorities by end users and their informal support networks, ii) engage citizens, especially groups often called ‘hard to reach’, in the collaborative design of public services. The aims are divided into six objectives: 1) develop practical resources grounded in asset based knowledge to support new ways for public service actors to re-define operational processes, 2) produce and deliver nine real-life pilots to co-create a set of relational public services with various combinations of public sector, civil society and commercial actors, 3) draw together cross-cutting lessons from pilots and utilise innovative visualisation methods to share and validate new ideas and models of good governance, 4) apply innovative approaches appropriate to local contexts and user groups to gather the necessary user insight to co-create services, 5) ensure sustainability by establishing local trainers for animating dialogue and collating user voice, embedded in community networks, 6) mobilise new knowledge from piloting and validating by creating an accessible, user friendly roadmap to co-creation for service providers and their partners.

The project will be implemented as a joint venture with 24 partners from 10 EU countries.

Field of Science

civil society

sociology

services

Programme(s)

H2020-EU.3.6.2.2. - Explore new forms of innovation, with special emphasis on social innovation and creativity and understanding how all forms of innovation are developed, succeed or fail

Topic(s)

CO-CREATION-04-2017 - Applied co-creation to deliver public services

Call for proposal

H2020-SC6-CO-CREATION-2017

See other projects for this call

Funding Scheme

IA - Innovation action

Leaflet | Map data © OpenStreetMap contributors, Credit: EC-GISCO, © EuroGeographics for the administrative boundaries

Coordinator

TURUN AMMATTIKORKEAKOULU OY

Address

Joukahaisenkatu 3a
20520 Turku

Finland

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 497 347,50

Website

Contact the organisation

Participants (25)

Sort alphabetically

Sort by EU Contribution

Expand all

THE MANCHESTER METROPOLITAN UNIVERSITY

United Kingdom

EU Contribution

€ 362 976,25

ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA

Italy

EU Contribution

€ 274 843,75

PANTEIO PANEPISTIMIO KOINONIKON KAIPOLITIKON EPISTIMON

Greece

EU Contribution

€ 124 000

UNIWERSYTET WROCLAWSKI

Poland

EU Contribution

€ 135 132,50

KARLSTADS UNIVERSITET

Sweden

EU Contribution

€ 336 482

DEBRECENI EGYETEM

Hungary

EU Contribution

€ 153 750

UNIVERSITAT POLITECNICA DE VALENCIA

Spain

EU Contribution

€ 201 875

Stichting Hogeschool Utrecht

Netherlands

EU Contribution

€ 350 000

UNIVERSITY OF NEWCASTLE UPON TYNE

United Kingdom

EU Contribution

€ 46 183,88

PEOPLE S VOICE MEDIA LBG

United Kingdom

EU Contribution

€ 200 946,25

TALLINN UNIVERSITY

Estonia

EU Contribution

€ 198 062,50

AZIENDA UNITA SANITARIA LOCALE DI REGGIO EMILIA

Italy

EU Contribution

€ 192 667,50

LEPIDA SCPA

Italy

EU Contribution

€ 189 350

CUP 2000 SCPA

Italy

INTERSERVE INVESTMENTS LIMITED

United Kingdom

EU Contribution

€ 88 735,50

FUNDACJA AKTYWNY SENIOR

Poland

EU Contribution

€ 135 000

FUNDACION DE LA COMUNIDAD VALENCIANA DEL PACTO PARA EL EMPLEO EN LA CIUDAD DE VALENCIA

Spain

EU Contribution

€ 247 500

JASZ-NAGYKUN-SZOLNOK MEGYE ESELY SZOCIALIS KOZALAPITVANYA

Hungary

EU Contribution

€ 173 125

HELPIFIC MTU

Estonia

EU Contribution

€ 91 631,25

VORUMAA OMAVALITSUSTE LIIT

Estonia

EU Contribution

€ 108 251,25

SUOMEN KUNTALIITTO RY

Finland

EU Contribution

€ 206 562,50

JONKOPINGS KOMMUN

Sweden

EU Contribution

€ 174 375

GEMEENTE HOUTEN

Netherlands

EU Contribution

€ 100 000

GEMEENTE NIEUWEGEIN

Netherlands

EU Contribution

€ 100 000

UNIVERSITY OF NORTHUMBRIA AT NEWCASTLE

United Kingdom

EU Contribution

€ 152 743,62

Project information

CoSIE

Grant agreement ID: 770492

Project website

Status

Ongoing project

Start date

1 December 2017
End date

30 November 2020

Funded under:

H2020-EU.3.6.2.2.

Overall budget:

€ 4 960 721,25
EU contribution

€ 4 841 541,25

Coordinated by:

TURUN AMMATTIKORKEAKOULU OY

Finland

Periodic Reporting for period 1 - CoSIE (Co-creation of service innovation in Europe)

Reporting period: 2017-12-01 to 2018-11-30

Summary of the context and overall objectives of the project

The rising rate of complexity based on increasing uncertainty and interdependencies challenge the top-down approaches associated with governmentality. The top-down, centralized and hierarchical governance mechanisms and management practices need to be revised with more collaborative and participative approach. This also answers to citizens’ expectations for effective and impactful citizen-centric services. The CoSIE project states that public sector service innovations and social innovations can be achieved by creating collaborative and co-creative partnerships between service providers and service beneficiaries.

The project contributes to democratic dimensions and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders. Utilizing blended data sources (open data, social media) with the innovative deployment of ICT (data-analytics, Living Lab, Community Reporting) the project introduces a culture of experiments for co-creating service innovations that encompasses various stakeholders. While the CoSIE consortium will actively search for new ways to use digital tools and open data as an enabler of co-creation in public services, our focus is on the human dimensions of co-creation and the role of co-creation in public service and social innovation. We implement CoSIE as a joint venture of 24 partners from 10 EU countries.

Work performed from the beginning of the project to the end of the period covered by the report and main results achieved so far

Progress beyond the state of the art and expected potential impact (including the socio-economic impact and the wider societal implications of the project so far)

the picture from CoSIE project visual image.

Project information

CoSIE

Grant agreement ID: 770492

Project website

Status

Ongoing project

Start date

1 December 2017
End date

30 November 2020

Funded under:

H2020-EU.3.6.2.2.

Overall budget:

€ 4 960 721,25
EU contribution

€ 4 841 541,25

Coordinated by:

TURUN AMMATTIKORKEAKOULU OY

Deliverables

Documents, reports (6)

Policy brief I

A policy brief to communicate the findings of the rapid evidence appraisal and the experiences from the pilot initiation.

National state-of-the-art reports

A brief national descriptive report by each partner presenting the existing policies of co-creation on a national, local and/or regional level

Project Steering Group member list

List of Steering Group members

Management structure

Description of the project team structure, including member list and responsibilities

IP rights plan and IP rights relevant instructions

Updated project plan

Specified project plan with risk analysis

Websites, patent fillings, videos etc. (2)

Dissemination channels

Project dissemination channels are established (project website, project blog and project introduction (web) page in national languages)

Project identity and visual design

Project key message is defined and visual identity is designed (consisting visual design, project logo and project brochure).

Publications

Peer reviewed articles (1)

Sosiaalinen investointi - jotain uutta, vähän vanhaa, paljon lainattua (translation in English: Social investment – something old, something new, something borrowed

Author(s): Harri Jalonen & Mira Lehti

Published in: Hallinnon Tutkimus (translation in English: Administrative Studies), Issue 37(2), 2018, Page(s) 140-147, ISSN 0359-6680

Project information

CoSIE

Grant agreement ID: 770492

Project website

Status

Ongoing project

Start date

1 December 2017
End date

30 November 2020

Funded under:

H2020-EU.3.6.2.2.

Overall budget:

€ 4 960 721,25
EU contribution

€ 4 841 541,25

Coordinated by:

TURUN AMMATTIKORKEAKOULU OY

Project information

CoSIE

Grant agreement ID: 770492

Project website

Status

Ongoing project

Start date

1 December 2017
End date

30 November 2020

Funded under:

H2020-EU.3.6.2.2.

Overall budget:

€ 4 960 721,25
EU contribution

€ 4 841 541,25

Coordinated by:

TURUN AMMATTIKORKEAKOULU OY

Download

PDF

XML

Last update: 1 August 2019

Record number: 212384

CORDIS

Objective

Coordinator

Participants (25)

Project information

Periodic Reporting for period 1 - CoSIE (Co-creation of service innovation in Europe)

Project information

Deliverables

Publications

Project information

Project information

Share this page

Download