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Co-creation of service innovation in Europe

Objective

There is growing consensus that public services can be improved through experiments which bring together service providers and their users. This proposal is for H2020-SC6-Co-Creation-2016-217: Applied co-creation to deliver public services. The CoSIE project contributes to democratic dimensions and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders. Utilizing blended data sources (open data, social media) with innovative deployment of ICT (data-analytics, Living Lab, Community reporting) in nine pilots, the project introduces the culture of experiments that encompasses various stakeholders for co-creating service innovations.
The CoSIE project has two overarching aims: i) advance the active shaping of service priorities by end users and their informal support networks, ii) engage citizens, especially groups often called ‘hard to reach’, in the collaborative design of public services. The aims are divided into six objectives: 1) develop practical resources grounded in asset based knowledge to support new ways for public service actors to re-define operational processes, 2) produce and deliver nine real-life pilots to co-create a set of relational public services with various combinations of public sector, civil society and commercial actors, 3) draw together cross-cutting lessons from pilots and utilise innovative visualisation methods to share and validate new ideas and models of good governance, 4) apply innovative approaches appropriate to local contexts and user groups to gather the necessary user insight to co-create services, 5) ensure sustainability by establishing local trainers for animating dialogue and collating user voice, embedded in community networks, 6) mobilise new knowledge from piloting and validating by creating an accessible, user friendly roadmap to co-creation for service providers and their partners.

The project will be implemented as a joint venture with 24 partners from 10 EU countries.
Leaflet | Map data © OpenStreetMap contributors, Credit: EC-GISCO, © EuroGeographics for the administrative boundaries

Coordinator

TURUN AMMATTIKORKEAKOULU OY

Address

Joukahaisenkatu 3a
20520 Turku

Finland

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 497 347,50

Participants (25)

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THE MANCHESTER METROPOLITAN UNIVERSITY

United Kingdom

EU Contribution

€ 362 976,25

ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA

Italy

EU Contribution

€ 274 843,75

PANTEIO PANEPISTIMIO KOINONIKON KAIPOLITIKON EPISTIMON

Greece

EU Contribution

€ 124 000

UNIWERSYTET WROCLAWSKI

Poland

EU Contribution

€ 135 132,50

KARLSTADS UNIVERSITET

Sweden

EU Contribution

€ 336 482

DEBRECENI EGYETEM

Hungary

EU Contribution

€ 153 750

UNIVERSITAT POLITECNICA DE VALENCIA

Spain

EU Contribution

€ 201 875

Stichting Hogeschool Utrecht

Netherlands

EU Contribution

€ 350 000

UNIVERSITY OF NEWCASTLE UPON TYNE

United Kingdom

EU Contribution

€ 46 183,88

PEOPLE S VOICE MEDIA LBG

United Kingdom

EU Contribution

€ 200 946,25

TALLINN UNIVERSITY

Estonia

EU Contribution

€ 198 062,50

AZIENDA UNITA SANITARIA LOCALE DI REGGIO EMILIA

Italy

EU Contribution

€ 192 667,50

LEPIDA SCPA

Italy

EU Contribution

€ 189 350

CUP 2000 SCPA

Italy

INTERSERVE INVESTMENTS LIMITED

United Kingdom

EU Contribution

€ 88 735,50

FUNDACJA AKTYWNY SENIOR

Poland

EU Contribution

€ 135 000

FUNDACION DE LA COMUNIDAD VALENCIANA DEL PACTO PARA EL EMPLEO EN LA CIUDAD DE VALENCIA

Spain

EU Contribution

€ 247 500

JASZ-NAGYKUN-SZOLNOK MEGYE ESELY SZOCIALIS KOZALAPITVANYA

Hungary

EU Contribution

€ 173 125

HELPIFIC MTU

Estonia

EU Contribution

€ 91 631,25

VORUMAA OMAVALITSUSTE LIIT

Estonia

EU Contribution

€ 108 251,25

SUOMEN KUNTALIITTO RY

Finland

EU Contribution

€ 206 562,50

JONKOPINGS KOMMUN

Sweden

EU Contribution

€ 174 375

GEMEENTE HOUTEN

Netherlands

EU Contribution

€ 100 000

GEMEENTE NIEUWEGEIN

Netherlands

EU Contribution

€ 100 000

UNIVERSITY OF NORTHUMBRIA AT NEWCASTLE

United Kingdom

EU Contribution

€ 152 743,62

Project information

Grant agreement ID: 770492

Status

Ongoing project

  • Start date

    1 December 2017

  • End date

    30 November 2020

Funded under:

H2020-EU.3.6.2.2.

  • Overall budget:

    € 4 960 721,25

  • EU contribution

    € 4 841 541,25

Coordinated by:

TURUN AMMATTIKORKEAKOULU OY

Finland