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Electronic Municipal Information Services - Best Practice Transfer and Improvement Project

Objective

E-MuniS is a best practice transfer and improvement project for European municipalities. It aims at improving the best practices of the EU municipalities in the IT based administrative work and services to citizens and transferring the results to SEE municipalities in the Balkan region, integrating it to the EU municipal network. Improvement of municipal work and services to citizens is essential for the Information Society development in SEE, as identified by the SEEmunIS pre-project. The aim will be achieved through best practice transfer, adaptation and dissemination of a back office - e-municipality office (EDMS, Interface tool for external IR, City Mayor's information network) and front office (Citizens' tool set for communication with the city, Interae to municipal IR, Municipal and city web-sites, Information kiosk).

OBJECTIVES
E-MuniS ultimate goal is to provide opportunities for user-friendly implementation of the IT achievements in municipal administration working processes and services to citizens. It aims at improving the best practices of the EU municipalities in the field and transferring the results to SEE municipalities from the Balkan region, integrating it to the EU municipal network. It meets the requirements of the IST Support Activities IST - 2000-VIII.1.6 - VIII.1.5, and accompanies activities under IST 2000 - I.311 Smart government. The needs of the SEE municipalities for improvement of the administrative work and services to citizens were identified by the SEEmunIS pre-project (SouthEast European Municipal Information Infrastructures, 1999/2000). The E-MuniS Consortium includes municipalities and IT companies from EU and SEE.

DESCRIPTION OF WORK
The project strategy consists of transferring and adapting best practice IT applications for municipal work and services to citizens from the EU, their pilot development and implementation in appropriate pilot sites, dissemination among the project participants and further exploitation at national and international level. The project performance will be based on public-private partnership between municipalities and local IT companies.

The workplan is divided into three main stages:
The 1st stage is focused on study and analysis of EU municipalities' best practices and of the ICT infrastructure and the demand for improvement and ability for e-performance of working practices and services to citizens in 4 SEE municipalities;
The 2nd stage includes improvement of existing transferable applications and/or pilot development of new ones for establishing e-municipality office (back office) and providing e-services to citizens (front office).

The e-municipality office will consist of: Electronic Document Management System, Interface tool to external information resources, and City Mayor's office information network. On-line services to citizens will be achieved through transfer and adapting/improving of standardised municipality and city web-sites, Citizens software tool kit allowing the citizens to request and receive services via Internet, as well as an Interface tool set for access to municipality information resources needed for provision of requested e-services by citizens. All tools will be implemented at an information kiosk (single window);
The 3rd stage covers the dissemination of the outcomes within the Consortium and dissemination of project reference materials for other municipalities.

Funding Scheme

ACM - Preparatory, accompanying and support measures

Coordinator

FRAUNHOFER GESELLSCHAFT ZUR FOERDERUNG DER ANGEWANDTEN FORSCHUNG E.V.
Address
Hansastrasse 27C
80686 Muenchen
Germany

Participants (12)

ARSNOVA
Spain
Address
Parque Tecnologico De Boecillo, Edificio Centro
47151 Boecillo (Valladolid)
AYUNTAMIENTO DE VALLADOLID
Spain
Address
Plaza Mayor 1
47001 Valladolid
BUNDESSTADT BONN
Germany
Address
Stadthaus, Berliner Platz 2
53103 Bonn
CENTRE FOR RESEARCH AND TECHNOLOGY HELLAS
Greece
Address
6Th Km Charilaou-thermi Road
57001 Thermi-thessaloniki
CITY OF RIJEKA
Croatia
Address
Korzo 16
51000 Rijeka
CITY OF SKOPJE
Address
Grad Skopje, Ilidenska Bb
1000 Skopje
ELISA CONSULT CO .
Bulgaria
Address
Dr. Peter Beron 4
1000 Sofia
GISIG GEOGRAPHICAL INFORMATION SYSTEMS INTERNATIONAL GROUP
Italy
Address
Via Piacenza 54
16138 Genova
MUNICIPALITY OF SOFIA
Bulgaria
Address
Moskovska Str. 33
1000 Sofia
PROEKTI ZA UGOIZTOCHNA EVROPA
Bulgaria
Address
Tzar Simeon 95
1303 Sofia
VIRTECH LTD.
Bulgaria
Address
Khan Asparuh Street 49, Entr. A.
1000 Sofia
ZUENDEL & PARTNER UNTERNEHMENSBERATUNG GMBH
Germany
Address
Duelkener Strasse 5
41334 Nettetal