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Improving quality and safety in the hospital: The link between organisational culture, burnout, and quality of care

Improving quality and safety in the hospital: The link between organisational culture, burnout, and quality of care

Objective

To date, relatively little evidence has been published as to what represents an effective and efficient way to improve quality of care and safety in hospitals. This vacuum in the research means there is a significant opportunity to design quality of care and safety interventions in collaboration with the relevant stakeholders, which address the relevant organisational and individual factors in a hospital setting. The aim of the present project will be; to benchmark the organisational and individual factors that impact on quality of care and patient safety, and design bottom-up interventions that both increase quality of care and physician well being. In specific the project has the following objectives: (1) To profile the specific factors of hospital-organisational culture that increase burnout among physicians, and therefore decrease quality of care, (2) To monitor burnout and its associations to quality of hospital care among physicians, (3) To identify appropriate bottom-up solutions to the problems of organisational culture and physician burnout, and its impact upon patient safety and quality of care, and (4) To develop a network for hospital managers and associated stakeholders for the communication of interventions aimed improving quality of care in hospitals. The work plan of the proposed project will consists of 3 phases: The first phase will be a preparatory one where the foundations for the following phases in terms of organisational and informational background will be outlined The second phase will assess the organisational culture, burnout and quality of care. A multi-centre survey will be conducted in physicians and patients from selected hospital-sites from South and SE Europe. This third phase will address how to improving quality of care using action research. The phase will use action research to involve health professionals and members of management boards in each hospital site to develop their own interventions for improving quality of care.
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Coordinator

ARISTOTELIO PANEPISTIMIO THESSALONIKIS

Address

Kedea Building, Tritis Septemvriou, Aristotle Univ Campus
54636 Thessaloniki

Greece

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 633 200

Administrative Contact

Efharis Panagopoulou (Dr.)

Participants (9)

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UNIVERSITY OF MACEDONIA

Greece

EU Contribution

€ 332 000

EGE UNIVERSITY

Turkey

EU Contribution

€ 110 320

CENTRO DE INVESTIGACAO E DE INTERVENCAO SOCIAL ASSOCIACAO

Portugal

EU Contribution

€ 110 320

UNIVERSITATEA BABES BOLYAI

Romania

EU Contribution

€ 110 320

Health Psychology Research Center

Bulgaria

EU Contribution

€ 69 000

SVEUCILISTE U ZAGREBU MEDICINSKI FAKULTET

Croatia

EU Contribution

€ 110 320

Public health institution Institute of Occupational Health, Republic of Macedonia

North Macedonia

EU Contribution

€ 69 000

THE UNIVERSITY OF NOTTINGHAM

United Kingdom

EU Contribution

€ 176 800

ROYAL COLLEGE OF SURGEONS IN IRELAND

Ireland

EU Contribution

€ 189 200

Project information

Grant agreement ID: 242084

Status

Closed project

  • Start date

    1 November 2009

  • End date

    30 April 2014

Funded under:

FP7-HEALTH

  • Overall budget:

    € 2 480 640

  • EU contribution

    € 1 910 480

Coordinated by:

ARISTOTELIO PANEPISTIMIO THESSALONIKIS

Greece