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Citizens Collaboration and Co-Creation in Public Sector Service Provision

Citizens Collaboration and Co-Creation in Public Sector Service Provision

Objective

The fundamental idea of COCKPIT is that Web 2.0 social media constitute the emerging and de facto mass collaboration and cooperation platform between citizens themselves, and between citizens and public administrations. Therefore, Web 2.0 social media will have very soon establish themselves as a very effective means for creating, sharing and tracking knowledge about citizens' opinions and wishes on public service delivery. COCKPIT adopts a highly synergetic approach towards the definition of a new governance model for the next-generation public service delivery decision making process by combining the research areas of citizens' opinion mining in the context of Web 2.0, Service Science Management and Engineering in the context of the public sector, and deliberative engagement of citizens for forming informed judgements on public services' delivery. COCKPIT supports the notion of open Public Administrations with which citizens have higher confidence and trust among each other and with the Public Administration, resulting in better governance, lower disputes on services' delivery priority setting, higher degrees of public service adoption, lower public service delivery costs, better service innovation, and citizens loyalty to the public services.
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Coordinator

INTRASOFT INTERNATIONAL SA

Address

Rue Nicolas Bove 2b
1253 Luxembourg

Luxembourg

Activity type

Other

EU Contribution

€ 540 021

Administrative Contact

ANTONIS RAMFOS (Dr.)

Participants (11)

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KARLSRUHER INSTITUT FUER TECHNOLOGIE

Germany

EU Contribution

€ 242 620

ATOS SPAIN SA

Spain

EU Contribution

€ 186 000

NATIONAL TECHNICAL UNIVERSITY OF ATHENS - NTUA

Greece

EU Contribution

€ 254 200

ATHENS TECHNOLOGY CENTER ANONYMI BIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS

Greece

EU Contribution

€ 236 300

MINISTRY OF ADMINISTRATIVE RECONSTRUCTION

Greece

EU Contribution

€ 73 733

IBM India Private Limited

India

EU Contribution

€ 316 398

COMUNE DI VENEZIA

Italy

EU Contribution

€ 72 246

ENGINEERING - INGEGNERIA INFORMATICA SPA

Italy

EU Contribution

€ 280 385

STICHTING KATHOLIEKE UNIVERSITEIT BRABANT

Netherlands

EU Contribution

€ 159 772

GEMEENTE TILBURG

Netherlands

EU Contribution

€ 71 900

IGNITAS LIMITED

United Kingdom

EU Contribution

€ 106 425

Project information

Grant agreement ID: 248222

Status

Closed project

  • Start date

    1 January 2010

  • End date

    31 December 2012

Funded under:

FP7-ICT

  • Overall budget:

    € 4 030 546

  • EU contribution

    € 2 540 000

Coordinated by:

INTRASOFT INTERNATIONAL SA

Luxembourg