In the commercial vehicle industry, service contract are of prime importance both for dealers and customers. Selling service contract impose to the dealers to guarantee the best level of services when it comes to maintain customer vehicles. Dealers must avoid, as far as possible, unplanned stop to happen and consequently guarantee to the customer an optimal availability of his vehicles. On a customer perspective, the service contract is a guarantee he will keep a constant level of performance when using his vehicle in his day-by-day business. Moreover, it also represents an important source of expenses. For the vehicle manufactures to ensure a cer-tain level of vehicle uptime, it is necessary to have precise knowledge of the vehicle health state and to minimize the immobilization time in case of a breakdown. New researches results in the field of condition monitoring and prediction of remaining life time of vehicle components will give an accurate image of the vehicle health status. This information can result in a dynamic maintenance planning, maintenance on the fly and repair on the fly. Research activities in the field of capturing work loads and operational constraints will be used to analyze vehicle configuration, operating conditions and vehicle usage. That will be beneficial to develop new sales offers. Progressively “mobility” offers should replace “service contract” based on the combination of hard products (vehicle configuration) and relevant soft products (services). The system will be able to balance adequate between the current offer and the vehicle data feedback and analysis. The vehicle aftermarket sales are one of the major sources of revenue for the vehicle manu-factures today. In contrary to this, for the transport sector (the users of the vehicle) the vehicle downtime (when the vehicle can’t operate) is a huge cost. The projects vision is to provide the enablers to maximize the vehicle uptime during the complete life-cycle.
Field of science
- /social sciences/economics and business
- /social sciences/sociology/governance/public services
- /social sciences/social and economic geography/transport
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