Community Research and Development Information Service - CORDIS

Risk and Opportunity management of huge-scale BUSiness communiTy cooperation

From 2010-11-01 to 2013-10-31, closed project | ROBUST Website

Project details

Total cost:

EUR 10 323 562

EU contribution:

EUR 6 860 500

Coordinated in:

Germany

Call for proposal:

FP7-ICT-2009-5See other projects for this call

Funding scheme:

CP - Collaborative project (generic)

Description

Understanding, Preserving and Predicting the Value of Online Communities.

Online communities generate major economic value and form pivotal parts of corporate expertise management, marketing, product support, CRM, product innovation and advertising. Communities can exceed millions of users and infrastructures must support hundreds of millions discussion threads that link together billions of posts.

ROBUST is targeted at developing methods to understand and manage the business, social and economic objectives of the users, providers and hosts and to meet the challenges of scale and growth in large communities. The outcome of ROBUST finds its application in online communities in internet, extranet and intranet settings addressing customer support, knowledge sharing, and hosting services.

In ROBUST the developed methods are evaluated in live industrial testbeds from of our partners SAP, IBM and Polecat to provide practical grounding and to assess project success. Results are integrated into software solutions and services of partners as well as an open source demonstrator to  be released to the public.

Objective

Online communities generate major economic value and form pivotal parts of corporate expertise management, marketing, product support, CRM, product innovation and advertising. Communities can exceed millions of users and infrastructures must support hundreds of millions discussion threads that link together billions of posts. Current solutions fail to meet current challenges of scale and growth, let alone support for understanding and managing the business, social and economic objectives of the users, providers and hosts involved. Extensive research into novel solutions is required to deal with both the large-scale data management and analysis tasks as well as to understand and manage complex user behaviors and ecosystems in online business communities.ROBUST will create models and methods for describing, understanding and managing the users, groups, behaviours and needs of online communities. A highly scalable cloud and stream-based data management infrastructure will handle the real time analysis of large volumes of community data. Simulation and visualisation services will support detailed understanding, prediction and exploration of possible actions. A risk management framework will combine these tools within a methodology for the detection, tracking and management of both opportunities and threats to online community prosperity.Live industrial testbeds from SAP and IBM provide practical grounding and serve to assess project success. Applications include online communities in internet, extranet and intranet settings addressing customer support, knowledge sharing, and hosting services. The variety of testbeds will ensure generality of our approach as well as place stringent requirements on data volumes, scalability and real-time analysis. A virtual centre of excellence will promote the project results and stimulate engagement with the wider community. An exploitation strategy targeted at widespread take-up and use will assure long-term sustainability.

Coordinator

UNIVERSITAET KOBLENZ-LANDAU
Germany

EU contribution: EUR 1 508 298


RHABANUSSTRASSE 3
55118 MAINZ
Germany
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Activity type: Higher or Secondary Education Establishments
Administrative contact: Steffen Staab
Tel.: +49 261 287 2761
Fax: +49 261 287 2721
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Participants

TECHNISCHE UNIVERSITAT BERLIN
Germany

EU contribution: EUR 524 400


STRASSE DES 17 JUNI 135
10623 BERLIN
Germany
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Activity type: Higher or Secondary Education Establishments
Administrative contact: Simone Ludwig
Tel.: +49 30 314 21371
Fax: +49 30 314 21689
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SAP SE
Germany

EU contribution: EUR 1 143 400


DIETMAR HOPP ALLEE 16
69190 WALLDORF
Germany
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Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative contact: Frank Gottfried
Tel.: +49 6227 746998
Fax: +49 6227 7822166
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EXPERT SYSTEM FRANCE
France

EU contribution: EUR 421 500


RUE DE BERCY TOUR MATTEI 207
75012 PARIS
France
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative contact: Stefan Geissler
Tel.: +49 6221 13753 12
Fax: +49 6221 13753 14
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MeaningMine Ltd
Ireland

EU contribution: EUR 469 200


Westland Square
Dublin 2 Dublin
Ireland
Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative contact: Jonathan Woods
Tel.: +35316725847
Fax: +35316725847
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NATIONAL UNIVERSITY OF IRELAND GALWAY
Ireland

EU contribution: EUR 641 900


UNIVERSITY ROAD
H91 Galway
Ireland
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Activity type: Higher or Secondary Education Establishments
Administrative contact: Maria Smyth
Tel.: +353 91 495015
Fax: +353 91 495541
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IBM ISRAEL - SCIENCE AND TECHNOLOGY LTD
Israel

EU contribution: EUR 603 502


94 DERECH EM-HAMOSHAVOT
49527 PETACH TIKVA
Israel
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Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative contact: Meirav Carmon
Tel.: +972 4 829 6542
Fax: +972 4 829 6112
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SOFTWARE MIND SA
Poland

EU contribution: EUR 453 900


UL. PROF MICHALA ZYCZKOWSKIEGO 20
31 864 KRAKOW
Poland
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Activity type: Private for-profit entities (excluding Higher or Secondary Education Establishments)
Administrative contact: Grzegorz Młynarczyk
Tel.: 0048 122523400
Fax: +48 12 2523401
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THE OPEN UNIVERSITY
United Kingdom

EU contribution: EUR 542 700


WALTON HALL
MK7 6AA MILTON KEYNES
United Kingdom
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Activity type: Higher or Secondary Education Establishments
Administrative contact: Jane Whild
Tel.: +44 1908652907
Fax: +44 1908653169
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UNIVERSITY OF SOUTHAMPTON
United Kingdom

EU contribution: EUR 551 700


Highfield
SO17 1BJ SOUTHAMPTON
United Kingdom
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Activity type: Higher or Secondary Education Establishments
Administrative contact: Colin Upstill
Tel.: +44 23 8076 0834
Fax: +44 23 8076 0833
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