Community Research and Development Information Service - CORDIS


The overall objective of the FLEXCOT project is to determine to what extent the new generation of information and communication technologies (ICTs) can be used in order to develop new flexible work practices, which would be socially more sustainable than the current ones. Following the preparation of a state of the art of current research, a series of case studies was carried out, focusing on four distinct sectors: printing and publishing, civil engineering, banking and insurance and decentralised health services. Case studies were carried out in six countries (B, DK, F, I, E, UK).
FLEXCOT analysis shows that ICTs interact in complex ways with other drivers to impact upon work and work organisation. The impact of ICTs is mediated through a series of �institutional filters�. In the case studies, the most important filter was management strategies, which were almost universally concerned with enhancing operational efficiency and cutting costs. These strategies were circumscribed to some extent by workers and union resistance, and by labour regulation. The overwhelming impression, however, is that they had only a limited impact on management who found it relatively easy to overcome them. ICTs undoubtedly shifted the balance of power in favour of management.

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