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  • Innovations in Information Society Sectors - Implications for Women's Work, Expertise and Opportunities in European Workplaces SERVEMPLOI, Final Report


The overall objective of project SERVEMPLOI was to examine, in the context of considerable technological and organisational innovations and upheavals, the prospects for women working in low-grade service jobs to develop skills and knowledge which would allow them to move out of low-grade work and into better work, or 'good work'. A literature survey and a contextual analysis of retailing and financial services sectors was undertaken. Fieldwork was conducted in eight countries (Denmark, France, Germany, Ireland, Italy, Spain, Sweden and the UK. Case studies of workplaces in the two sectors were carried out. In addition, qualitative panel studies followed the employment trajectories of female employees in the two sectors through the duration of the project.

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