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H2020

CorreAssess Report Summary

Project ID: 790083

Periodic Reporting for period 1 - CorreAssess (A novel Holistic Automated Analytics System for IT infrastructure management that proactively identifies and prevent IT operational threats.)

Reporting period: 2017-11-01 to 2018-02-28

Summary of the context and overall objectives of the project

IT infrastructures are “critical infrastructures” essential for economic and social development. Computing and networking are now utilities in the same way as electricity and water supplies. Systems’ complexity, accidents, mistakes and attacks on the physical infrastructures represent key threats not only for the owner of the IT infrastructure, but for the society as whole. In business operations, the IT infrastructure allows organizations to deliver IT solutions and service to employees, partners and/ or customers. IT infrastructure incidents risk to have significant negative impacts on businesses: in data centres for example, IT data loss can be irreparable and extremely expensive – on average, one minute of downtime costs $7.900. With an average reported incident length of 86 minutes, the average outage costs up to $680K for a single company. Moreover, according to the EC, European companies lack a systematic transfer of information across different technology sectors and there is an underdeveloped data sharing and linking culture. The lack of agreed standards and formats hold back data integration and threaten data security.

At present, most organizations rely on a multi-vendor IT leading to a silo-concept operation. The wide range of sectors, disciplines and actors involved in IT risk management are not sufficiently interlinked preventing efficient response planning and the building of realistic and multidisciplinary scenarios. With the ever-growing complexity of IT infrastructure, this problem is expected to worsen as IT-based companies are moving towards more dynamic and complex virtualized and cloud environments. Although organizations attempt to deal with these problems, in practice it remains a challenge to configure diverse systems and applications into a unified whole that functions with synergy and the costs and frustrations associated with deficient systems continue to exist, imposing pressure on the relationship between business and IT.

CorreAssess, developed by Correlata, is an innovative B2B ITOA software providing Operations Vendor-Agnostic Analystics solutions that empowers management and IT leaders to prevent IT operations threats and risks, improving business security and protecting the resilience of critical infrastructure as data centers. It empowers companies with complete visibility and control on all their IT infrastructure, through accurate, detailed analytics insights on a daily basis from the data center floor to the boardroom.

Throughout the Feasibility Study, Correlata reviewed its progress to date and defined a sound development plan based on the remaining activities to be executed for CorreAssess commercialization. The key objectives of the CorreAssess platform are now to optimize the software and validate its performance through a large European pilot trial. Within the optimization, Correlata will develop a lite version for SMEs and localize it for multiple location access.

Work performed from the beginning of the project to the end of the period covered by the report and main results achieved so far

Upon completing the project, Correlata have expanded their knowledge on the potential of CorreAssess, ITOA and the benefits the technology can deliver with a particular focus on the European market with a potential commercial and scalable entry in the US. In addition, they have expanded their network of potential stakeholders, including partners and distributors as well as first customers.

Thanks to coaching service granted by the EC within the SME-I phase 1 project the company also acquired enough knowledge to develop strong marketing plans and develop sound channel programms. They have also analysed in detail the customer segments and the potential market to be reached. The feasibility study resulted showed the need to introduce a Lite version aimed at addressing SMEs needs and re-defined its pricing structure. Crucial feedback from potential customers has been highly valuable in defining remaining technical activities to be performed to enable the start of the trials with potential customers.

Progress beyond the state of the art and expected potential impact (including the socio-economic impact and the wider societal implications of the project so far)

CorreAsses analyses the use of every single item in the IT Infrastructure, identifying and quantifying the value of the operating risks, proactively providing counteractions and improvement tips. IT is transparent in costs and efficient in performance, becoming like a watch dog that makes sure that all risks are predicted in advance. This helps data centres preventing risks of IT failure, improving business continuity up to 80% and reducing infrastructure investment costs up to 25%. It leverages a unique combination of patented Machine Learning algorithms to deliver a disruptive approach into the ITOA market.

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